topic Re: NBN Optical light is on but no internet in Modems & Hardware https://neighbourhood.agl.com.au/t5/Modems-Hardware/NBN-Optical-light-is-on-but-no-internet/m-p/31145#M199 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/119526">@Ajain</a></SPAN> . Sorry to hear you're having issues. Could be a number of things behind this one. If you've checked out the basics on our <A href="https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages" target="_blank">Internet Troubleshooting and Outages</A> page, your best bet will be too give support a call so they can do some more investigation.</P> Mon, 15 May 2023 23:52:19 GMT David_AGL 2023-05-15T23:52:19Z NBN Optical light is on but no internet https://neighbourhood.agl.com.au/t5/Modems-Hardware/NBN-Optical-light-is-on-but-no-internet/m-p/31111#M198 <P>I can see optical light is on NBN Modem but internet light on Home Modem is off. Checked the cable but don't see any issue there&nbsp;</P> Sat, 13 May 2023 09:44:46 GMT https://neighbourhood.agl.com.au/t5/Modems-Hardware/NBN-Optical-light-is-on-but-no-internet/m-p/31111#M198 Ajain 2023-05-13T09:44:46Z Re: NBN Optical light is on but no internet https://neighbourhood.agl.com.au/t5/Modems-Hardware/NBN-Optical-light-is-on-but-no-internet/m-p/31145#M199 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/119526">@Ajain</a></SPAN> . Sorry to hear you're having issues. Could be a number of things behind this one. If you've checked out the basics on our <A href="https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshooting-and-outages" target="_blank">Internet Troubleshooting and Outages</A> page, your best bet will be too give support a call so they can do some more investigation.</P> Mon, 15 May 2023 23:52:19 GMT https://neighbourhood.agl.com.au/t5/Modems-Hardware/NBN-Optical-light-is-on-but-no-internet/m-p/31145#M199 David_AGL 2023-05-15T23:52:19Z