topic Re: Telstra Smart Modem in Modems & Hardware

Telstra Smart Modem

Jeff5 — Mon, 15 Nov 2021 11:11:32 GMT

Hi,

Looking to move over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?

Re: Telstra Smart Modem

David_AGL — Fri, 29 Apr 2022 08:33:28 GMT

Hi @Jeff5 ,

If it's compatible with the nbn network, you should be all good to use a BYO modem! To double-check that a specific model will work, you can always contact support.

Re: Telstra Smart Modem

Godfrey — Tue, 06 Dec 2022 14:33:35 GMT

Hi @Jeff5 ,

I am thinking of moving as well. Did the Telstra Smart Modem end up working with AGL NBN internet?

Thanks in advance.

Re: Telstra Smart Modem

David_AGL — Wed, 14 Dec 2022 01:34:19 GMT

@Godfrey

I can't give an official confirmation of support, but if it helps I've spoken with other customers who have used the Telstra Smart Modem as a BYO modem with AGL Internet after configuring it for PPPoE in the modem settings.

Re: Telstra Smart Modem

Godfrey — Wed, 14 Dec 2022 03:34:07 GMT

@David_AGL

Do you use IPOE as connection type?

Re: Telstra Smart Modem

David_AGL — Wed, 14 Dec 2022 04:29:56 GMT

PPPoE connection type, not IPOE.

Re: Telstra Smart Modem

Godfrey — Wed, 14 Dec 2022 06:03:59 GMT

hmm...therefore it is not going to work?

Re: Telstra Smart Modem

David_AGL — Thu, 15 Dec 2022 05:53:46 GMT

I think that likely shows your current connection type with Telstra, because Telstra does use IPoE.

I notice it does allow you to enter PPPoE authentication details below, so I suspect you'd be fine to use it, perhaps with some configuration changes, but as it's still a BYO modem I'm not able to guarantee it. If you do a web search for "Telstra smart modem with other ISPs" you'll find more discussion on this topic. In some cases users report they needed to do a factory reset or change the configuration of their Smart Modem to get it working with other ISPs.

Re: Telstra Smart Modem

Jeff5 — Thu, 15 Dec 2022 09:37:12 GMT

It worked fine. Just plugged it in and it was good to go. No config required.

Re: Telstra Smart Modem

David_AGL — Fri, 16 Dec 2022 00:41:33 GMT

Nice one @Jeff5, that's good news.

Re: Telstra Smart Modem

Lewis — Sat, 23 Sep 2023 01:56:49 GMT

But can it be used for home phone connection as well?

Re: Telstra Smart Modem

Tamil — Sat, 18 May 2024 06:41:43 GMT

Worked for me too without any reconfiguration.

NBN Type: FTTP
Telstra Smart Modem Gen2

Re: Telstra Smart Modem

Andrewb56 — Wed, 29 May 2024 10:00:28 GMT

How did you connect your home phone mine doesn't work

TIA

Andrew

Re: Telstra Smart Modem

AGLZAC — Fri, 31 May 2024 00:51:54 GMT

Hi @Andrewb56

To be able to have a landline with us you will need to have one of our modem.

Re: Telstra Smart Modem

Andrewb56 — Fri, 31 May 2024 01:16:48 GMT

Hi,
The original modem stopped working
I had an old Telstra modem that I plugged in I got internet but no phone
What modem should I be looking at
Thanks

Get Outlook for Android<>

Re: Telstra Smart Modem

Jeff5 — Fri, 31 May 2024 01:25:24 GMT

Not too sure sorry, I'm still using the telstra modem as I don't have a house phone so that wasn't an issue for me.

Re: Telstra Smart Modem

Andrewb56 — Fri, 31 May 2024 03:24:48 GMT

Thanks for replying

Sent from Outlook for Android<>

Re: Telstra Smart Modem

Saxon74 — Fri, 31 May 2024 23:54:01 GMT

Don’t do it!!

AGL internet is terrible, I swapped over to try & get a decent deal on energy, mobile & nbn.

NBN drops out every 10 minutes!!

Re: Telstra Smart Modem

slam — Fri, 06 Dec 2024 00:27:57 GMT

Interesting, glad it worked for you

I tried using the Telstra Smart Modem Gen 2 but i couldn't configure it to connect, even when submitting a new user and ID with the AGL username in the PPP credentialing section of the Telstra Gateway.

The AGL helpdesk guy suggested I just buy a new TP link modem....

Re: Telstra Smart Modem

Sheena_AGL — Mon, 09 Dec 2024 21:43:08 GMT

Hi @slam
I can't imagine how frustrating this has been for you.
I can also suggest maybe worth giving Telstra a call and seeing if they can change any settings within the modem to help the connection with AGL, or you can make sure the modem hasn't been locked with Telstra.
If you are wanting to order a modem with us, you will need to give us a call on 131245 so we can order the modem for you.
Thank you, Sheena
AGL Telecommunications