topic Re: Lack of urgent service support in Mobile - General

Lack of urgent service support

OscarF — Fri, 18 Sep 2026 06:26:34 GMT

What an inept lot, and major stuff up selling their telco and internet then telling their customers the transition is nearly complete, but then to tell you your acc is not paid and place me on internet and mobile restriction ....oh the power of stupidity. Checked my acc several times for this so call overdue acc but nothing shows in mob/internet acc its all disappeared just like AGL support service. Management needs to take a serious look at their failures and then be show the door. Can`t wait for the AGM blow up.

Re: Lack of urgent service support

ChrisE_AGL — Tue, 22 Sep 2026 23:14:59 GMT

Hi @OscarF

I'm sorry to hear about the frustration this has caused.

I understand how concerning it would be to see restrictions placed on your internet and mobile services, especially if your account appeared up to date when you checked it. I also appreciate your concerns about the transition process and the communication you've received along the way.

Your feedback about account visibility, billing information and customer support has been noted. Feedback like yours helps us identify where we need to do better and improve the experience for our customers.

Thank you, Chris

Re: Lack of urgent service support

profdraper — Tue, 13 Oct 2026 23:36:56 GMT

Totally agree. What dreadful lack of customer service:

First I waited FIVE HOURS on hold because our home phone had been disconnected (used exclusively by elderly mother. AGL’s instructions for modem were completely wrong.

Next, here I am again waiting hours on hold because our two mobile phones have had voicemail turned off in this transition. No information provided. Seems near impossible to contact them and Chat is simply a useless insult.