topic Re: Telco outage in Victoria in Mobile - General

Telco outage in Victoria

Basil_AGL — Wed, 17 Dec 2025 12:32:15 GMT

UPDATE

NBN outage affecting some customers in Victoria has now been resolved and services are coming back online.

If you are experiencing any further issues with your internet, please restart your modem and router or reach out:

www.agl.com.au/help-support/contact-us

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

We’re aware of a major telco outage in Victoria that is currently under investigation.

We apologise, due to this outage, there is a longer than expected wait time in both chat, voice and social channels.

Please check our status page for further updates.

Thanks for your patience.

Basil

Re: Telco outage in Victoria

JustNick — Wed, 17 Dec 2025 05:39:21 GMT

The status page returns errors

Re: Telco outage in Victoria

BennySadFace — Sun, 15 Feb 2026 04:09:28 GMT

I've been having this issue since Friday at 11pm, have contacted AGL numerous times, and only now is it flagged as an issue. I'm unable to use my internet in any form that requires a stable connection, however streaming/buffering appears to work to a degree. I've tested every piece of hardware only to determine the fault is definitely on the ISP. Please, please rectify asap or I'll be looking for a new ISP