topic Re: Can't send SMS in Mobile - General

Can't send SMS

LKmarco — Wed, 20 Jul 2022 02:57:14 GMT

I have active my new SIM and just found that I can't send SMS even i restart my phone many times

Re: Can't send SMS

David_AGL — Tue, 26 Jul 2022 03:40:19 GMT

Hi @LKmarco - looks like a similar issue was reported here https://neighbourhood.agl.com.au/t5/Mobile-General/Outgoing-SMS-message-send-failure/td-p/26783 and the resolution was ultimately to get in touch with support and have them reset the system. I'd suggest using the AGL App to send through a message about this, to avoid long wait times on the phone.

Re: Can't send SMS

LKmarco — Sat, 30 Jul 2022 09:06:35 GMT

No answer with the message box

Re: Can't send SMS

MineCat — Wed, 10 Aug 2022 14:24:19 GMT

Hi,

I had the same issue during the weekend when I activated my account. Got the mobile calls going straightaway, but no SMS.

Monday I was etching to call the customer care but before I could make the call an SMS message came through announcing that my activation is now complete. That's it, SMS started working.

Cheers!