topic Re: Terrible customer service in Mobile - General

Terrible customer service

Poopservice — Wed, 08 Mar 2023 06:46:29 GMT

I have tried to contact customer service for 2 days. Via the app, I was told that I would be transferred to another department and then had no response, even the next day when I tried again, I got no response. I tried calling and sat on hold for over an hour several days in a row when trying. I would get through to the nbn technical team every time, no matter the option I chose and they always just said that they would transfer me and then I would sit an hour again and get nothing until I hung up. Each time I get to them, they say they can’t help me and I beg to speak with a manager and they just say sorry I can’t help you and transfer me again and put me on hold. I am missing calls and have not been able to set up my voicemail because I can’t speak to anyone. Absolutely disgusted with the service. I was promised the world when changing over and have just received slow, bad connection of wifi at home, missed calls and no voicemail!!!

Re: Terrible customer service

jayden_AGL — Thu, 09 Mar 2023 00:27:40 GMT

Hi there - I'm sorry to hear that you've had such a difficult time getting in touch with our customer service team. Please send me a private message with your account details so that I can follow up on your account.

Re: Terrible customer service

Poopservice — Sat, 11 Mar 2023 23:12:14 GMT

Thanks for that, I phoned the complaints line and they sorted it out for me. A bit ridiculous though if you ask me.

Re: Terrible customer service

ozebob — Sat, 15 Apr 2023 03:47:46 GMT

ME TOO, I moved mobile to AGL, received 2 sims, activated one, nothing for weeks, still using Telstra as directed. No referance to mobile on my AGL account summary. No email just 2 letters "lets do this"? I rang the merry goround they call customer service, originally to have the internet transferred from Telstra, TOOK 9 DAYS, had no internet, but the mobile is NOWHERE at least Telstra is still working

Re: Terrible customer service

ozebob — Mon, 24 Apr 2023 05:39:31 GMT

MORE, after ages on the fone, I was finally told the sime sent were now out of date. I put in rubbish, went to DoDo as I only need 2 gb not 20. Anyhow I thanked the lady for her help and told her to tell Mr AGL that they are hopelss, service and communication non existant NOT happy, I may move electricity too

Re: Terrible customer service

lisanew68 — Sun, 14 May 2023 23:05:56 GMT

hi me to i have been trying for a week

Re: Terrible customer service

Debbie-lee — Wed, 20 Nov 2024 07:11:52 GMT

@Poopservice I have had the same treatment! I’m trying to set up voicemail. All day trying to get someone to help me. Twice I was told it was sent, but of course it wasn’t. I still have no voicemail. I’m going to pull the plug on this company. It’s just not worth the frustration.

Re: Terrible customer service

Sheena_AGL — Wed, 20 Nov 2024 23:22:23 GMT

Hi @Debbie-lee
Thank you for reaching out to us.
I can't imagine how frustrating this would be for you.
I'm really sorry to hear that the voicemail has not been working for you and hasn't been set up.
We recommend you give us a call on 131245 and speak with our escalation team, or you can contact us on our live chat platform.
Kind regard, Sheena
AGL Telecommunications