topic Excess data charges in Mobile - General

Excess data charges

PhillyG — Fri, 16 Aug 2024 11:12:22 GMT

Very unhappy after changing from Aussie Broadband with your mobile service. Have been charged $30 excess data. At the time the AGL app showed I had only used 17gB so I believed the warning text messages were scams. I now have no data available. Called your helpdesk & found your overseas call centre to be rude & unhelpful.Never had an issue with excess data with Aussie Broadband. Will be switching back.

Re: Excess data charges

AGLZAC — Tue, 20 Aug 2024 02:51:42 GMT

Hi Philly,

I am very sorry to hear there has been an issue with your billing,

We would love to investigate this issue for you.

Can you please contact us via our chat platform or via phone to our customer service team on 131245, we would love to address this issue for you,

Regards, Zac

AGL Telco.

Re: Excess data charges

PhillyG — Wed, 21 Aug 2024 03:49:38 GMT

Hi Zac,

I did as you said & it was a complete waste of 15 minutes trying to understand your overseas call centre who couldn't resolve the issue.
So goodbye AGL. Taking my mobile & gas service elsewhere

Phil

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