topic Re: Outgoing SMS - message send failure in Mobile - General

Outgoing SMS - message send failure

sunraina — Mon, 07 Feb 2022 11:25:00 GMT

Hi, I recently moved from Optus to AGL and since the day my service started my outgoing SMS messages started failing. Is anyone else having the same issue ? I’m using an iPhone 13, tried the sim in another phone and had the same issue, however the SMS service on the 2 other mobile plans I got for my family from AGL is working fine.

I was told that there is maintenance work optus is conducting so ‘some’ services will be affected, but their maintenance window is now over and I’m still experiencing the issue.

Appreciate any help in this . Thanks!

Re: Outgoing SMS - message send failure

Tessa — Tue, 05 Apr 2022 04:09:10 GMT

I have the same problem. Anyone can help? Thank you.

Re: Outgoing SMS - message send failure

David_AGL — Fri, 29 Apr 2022 09:44:21 GMT

Hi @Tessa, @sunraina. Sorry you ran into these issues with your SMS connectivity. Are they still ongoing?

Re: Outgoing SMS - message send failure

Tessa — Fri, 29 Apr 2022 10:29:23 GMT

Yes, it still is, David. Restart many times but not fixed yet. Please suggest the solution, thank you.

Re: Outgoing SMS - message send failure

sunraina — Fri, 29 Apr 2022 11:17:43 GMT

Hi.

Yes , I’m still experiencing the issue. Outgoing sms continue to fail.

Re: Outgoing SMS - message send failure

Tara_AGL — Mon, 02 May 2022 01:46:35 GMT

Hi Tessa and Sunraina,

We are so sorry to hear that this did not resolve your outgoing SMS issues. To get this resolved for you, we will need to check the network settings of your services. We ask that you please Contact us so that we can go into more in-depth troubleshooting with you to get you on the right track with your services

We look forward to hearing from you

Re: Outgoing SMS - message send failure

sunraina — Fri, 06 May 2022 01:04:14 GMT

The issue is now resolved for me. Contacted customer support yesterday and they turned off and on the SMS service on their end and asked me to restart the phone in an hour. Outgoing Messages work fine now. Thanks !!

Re: Outgoing SMS - message send failure

David_AGL — Tue, 10 May 2022 00:24:25 GMT

Great to hear @sunraina! Sorry it took a while to get this sorted for you.

Re: Outgoing SMS - message send failure

SMITH1960 — Sat, 17 Dec 2022 01:57:45 GMT

I joined AGL comm service yesterday and have the same problem. I have been on old for over 40 mins - terrible service......

Re: Outgoing SMS - message send failure

SMITH1960 — Sat, 17 Dec 2022 01:58:32 GMT

sorry, on hoold for over 40 mins

Re: Outgoing SMS - message send failure

Piano1960 — Tue, 24 Jan 2023 03:55:01 GMT

Same problem unsolved over it can't send sms with agl

Re: Outgoing SMS - message send failure

Piano1960 — Tue, 24 Jan 2023 03:56:10 GMT

They said they can't really help me with this problem

Re: Outgoing SMS - message send failure

Piano1960 — Tue, 24 Jan 2023 03:57:19 GMT

Agl said they more unless can't help me so I might have to go with another provider

Re: Outgoing SMS - message send failure

Jan171 — Sat, 15 Jul 2023 06:49:23 GMT

I am having the same issues 😕

I spoke with someone in support yesterday who advised me to call again on Monday..After protesting he said he would escalate me to another dept..1 hour 38 minutes later the call dropped out..

I have called 4 times today at about 4.30pm, to receive an automated msg to call between 8 am and 6pm..Billing put me through to ? Technical support and again I was advised to call on Monday. Once again I protested and was told he would put me through to Technical support and the call was answered by the automated msg..What a complete and utter joke this is..I should have stayed with my previous provider of many year's..

Re: Outgoing SMS - message send failure

Jan171 — Sat, 15 Jul 2023 06:50:55 GMT

There is no support..I'm very dissapointed to say the least..Read my post..

Re: Outgoing SMS - message send failure

David_AGL — Thu, 20 Jul 2023 03:24:09 GMT

Hi @Jan171 , this one does need to be addressed by support over the phone - so I'm sorry to hear you've had so much frustration getting through to us there. Can you please send me a private message (click my name) including your account number and I'll follow up on these problems.

Re: Outgoing SMS - message send failure

Jan171 — Thu, 20 Jul 2023 00:04:39 GMT

Thank you for your response David,it is appreciated..I was finally able to resolve this issue after a further call to yourselves..Something that I believe should have been turned on at the time of connection last week..

Re: Outgoing SMS - message send failure

Skm — Tue, 15 Aug 2023 08:59:37 GMT

Mine is just mms. I’ve called 4 times, got transferred to someone who sounded helpful then put me on hold before hanging up on me. I had to call 3 times to sort my sim activation to start with. I’m just going to port to another provider. Had no probs with circles and should’ve stayed with them. Will either return to them or Aldi now.

Re: Outgoing SMS - message send failure

user19284204 — Mon, 18 Sep 2023 11:50:30 GMT

hi there,

can't send or receive MMS - also the portal shows setup in progress even though have already ported. calling is too long and chat is same

please help

Re: Outgoing SMS - message send failure

Blake_collins — Mon, 20 Nov 2023 04:53:35 GMT

I have recently joint AGL mobile plan on Friday I can make calls but I can not text I’ve been on the phone for 2 hours the lady I can barely understand has basically told me she can’t fix it she will call me back in 5 buisness days to discuss the problem. I need to be able to accesss text messaging this is frustrating