topic Re: MMS not working - send failure in Mobile - General

MMS not working - send failure

user19284204 — Mon, 18 Sep 2023 12:03:57 GMT

hi there

can anyone please help - ported to AGL last week and now just realised can't send/receive MMS (photos)

have restarted iphone a few times

regards

Re: MMS not working - send failure

David_AGL — Mon, 18 Sep 2023 23:31:46 GMT

Hi @user19284204 - if you've given the restart a try, there's probably nothing more you can do on your end to sort this out. You'll need to give support a call to resolve this one. Let us know how you get on.

Re: MMS not working - send failure

lrt318 — Fri, 20 Oct 2023 23:51:14 GMT

Is this a known bug as I am having the same issue after transferring my mobile service to AGL. Turned on in App and restarted as suggested but still not working. Called support and not available to assist on weekend!

Re: MMS not working - send failure

user19284204 — Sun, 22 Oct 2023 00:34:55 GMT

had to ring support for them to fix, which i think they disabled and enabled mms.

Re: MMS not working - send failure

Naturelove — Fri, 03 Nov 2023 23:44:45 GMT

I also have just ported last week to AGL, very disappointed that the same is happening cannot send/receive MMS. Have restarted the phone and still happening.

If AGL knows this is an issue which it obviously is, the company should fix the network otherwise there are many other providers to choose from.... More time wasted 🤔

Re: MMS not working - send failure

lrt318 — Fri, 03 Nov 2023 23:51:48 GMT

My wife and I both had this issue. She had a SIM card, removed it and placed back in, turned off and on and worked ok. Mine was an e-sim and had to call tech support. They were able to fix in the background and took a couple of hours for update to work but working fine now. If e-sim need to call M-F 8.30-6.00. Good luck

Sent from my iPhone

Re: MMS not working - send failure

User88998 — Fri, 10 Nov 2023 23:49:20 GMT

This is so stupid. Ported to AGL and MMS is not working for me too. AGL should enable MMS by default for everyone.

Re: MMS not working - send failure

Diders — Mon, 20 Nov 2023 10:02:39 GMT

Same issue with eSIM. Picture messages not working via MMS. Surely you can have the settings correct so users don't have to jump through these hoops.

Re: MMS not working - send failure

Diders — Mon, 20 Nov 2023 22:09:28 GMT

Support just told me MMS is turned off by default due to phising scams. This is the first mobile provider I have been with that have it off by default. AGL should call that out.

Also I've seen a lot of SMS based phising scams but none using an image or something else via MMS.

So I'm dubious regarding the answer provided. Either way they have ensured me will be activated within an hour after I reboot phone or simply reconnect to tower via airplane mode toggle

Re: MMS not working - send failure

Mick_Cazza — Tue, 28 Nov 2023 05:11:00 GMT

I had to ring AGL Customer Service to have this SMS or MMS feature turned on to send pics, this is bad practice on AGL's behalf. I also only found out there is no international roaming feature, so if you are overseas & receive text verification codes this will not happen & ironically AGL send SMS verification codes.

Re: MMS not working - send failure

David_AGL — Wed, 29 Nov 2023 07:08:13 GMT

Hi all - it seems that numerous new customers have found that MMS is disabled and they've needed to get in touch with us to activate it. I'm going to follow up on this issue and look into why this is the case - thanks for sharing your feedback here.

Re: MMS not working - send failure

Mick_Cazza — Wed, 29 Nov 2023 08:27:45 GMT

Hi David, one of the guys at my work suggested mms a picture to yourself that may enable the feature, that I never thought?

Also is there any ETA of international roaming for customers given that all of the other telcos have this service? Obviously if there is a fee involved I wouldn’t mind paying for this.

Re: MMS not working - send failure

David_AGL — Wed, 29 Nov 2023 22:49:25 GMT

@Mick_Cazza I'm on AGL Mobile myself and I just tested sending an MMS message. It worked fine, and I've never specifically requested it to be turned on. I wonder if this is a recent change. If so, it should be mentioned somewhere because it's clearly causing frustration.

Regarding international roaming - it's on the way, but unfortunately I can't share a timeframe for availability at this stage.

Re: MMS not working - send failure

Hannah_AGL — Thu, 14 Dec 2023 23:26:03 GMT

Hi @Mick_Cazza,

MMS is disabled by default because of an increase in scams utilizing it. To enable MMS, you can get in touch with support and they'll switch it on for you.

Unfortunately, at this time we do not offer international roaming.

Thanks,
Hannah

Re: MMS not working - send failure

Mick_Cazza — Wed, 06 Dec 2023 06:14:05 GMT

Even going back to the old Nokia era there was always international roaming with the Telco I was with.. it’s a pretty average service if you don’t provide that to keep up with times & keep customers happy.

Re: MMS not working - send failure

Aaaaa — Sat, 06 Jan 2024 08:22:40 GMT

This is so annoying. I just tried to call but the issue can only be fixed by customer service, not technical support and they are only available Monday to Friday.

Re: MMS not working - send failure

profdraper — Thu, 09 May 2024 08:06:57 GMT

This does not seem to be the issue for us: MMS can easily be activated from the AGL app: use ‘manage mobile’ which then logs you into your AGL account & where you can magage phone settings incl. MMS on or off. We have this on for both our iPhones.

No, the ongoing problem for us now is that we no longer can send any photos or weblinks to our friends & family via Messages.

This was not a problem with any of our former Telcos, iPhone settings are all correct. Clearly this is an AGL problem.

Sorry I switched now, has been SO much extra work with support etc. Dont even get me started with a botched Home Phone port for our 94 yr old mother in law who now cant commicate with anyone, including her elderly sister in hospital in UK.

Dreadful service to date.

Re: MMS not working - send failure

lrt318 — Thu, 09 May 2024 09:26:35 GMT

Hi,

You need to call tech support tomorrow as don’t operate weekends and ask them to turn MMS on behind the scenes.
All will be fine after this.

All the best
Sent from my iPhone

Re: MMS not working - send failure

profdraper — Thu, 09 May 2024 20:41:28 GMT

This is unrelated to my post:

MMS can easily be turned on or off via the AGL phone app under Phone Number /Manage Mobile,

The issue here is that Android phone users cannot receive photos or weblinks from our iPhones. MMS is indeed turned ON for both our phones.

Have already spent some 25 hrs of time over the last two weeks with AGL phone calls & chat about:

* botched home phone transfer (still inactive);

* no plan documents can be provided for our xsmall 5gb plans;

* no forthcoming promised credit to electricity after adding internet: any numer of responses including ‘youre not eligible’ to $200, $300 & now even $600 bribes.

Over it. Next, the Telecommunications ombudsman.

Re: MMS not working - send failure

AGLZAC — Sun, 12 May 2024 23:56:02 GMT

Hi @profdraper

I will privately message you regarding this issue.