https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27310#M21 <P>Hi Agnes,<BR /><BR /></P> <P>When your device asks for a network unlock code with a new sim, it typically means that your handset is locked to your previous provider. If this is the case, you are best to reach out and request the unlock code from the provider you purchased the handset from.<BR /><BR /></P> <P>We hope this helps,</P> <P>Tara</P> Sun, 01 May 2022 23:12:04 GMT Tara_AGL 2022-05-01T23:12:04Z https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27057#M19 <P>Hi I have changed to AGL Mobile. I have activated SIM and placed it in my phone. I am now being asked for a 16 digit network unlock code. Can you please help</P> Mon, 28 Mar 2022 23:10:41 GMT https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27057#M19 agnes 2022-03-28T23:10:41Z https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27284#M20 <P>Hi <a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/108747">@agnes</a> . Activation usually happens within the hour, but can take a couple of days. Did you manage to get this resolved and complete setup okay?</P> Fri, 29 Apr 2022 08:20:51 GMT https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27284#M20 David_AGL 2022-04-29T08:20:51Z https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27310#M21 <P>Hi Agnes,<BR /><BR /></P> <P>When your device asks for a network unlock code with a new sim, it typically means that your handset is locked to your previous provider. If this is the case, you are best to reach out and request the unlock code from the provider you purchased the handset from.<BR /><BR /></P> <P>We hope this helps,</P> <P>Tara</P> Sun, 01 May 2022 23:12:04 GMT https://neighbourhood.agl.com.au/t5/Mobile-General/Changing-over-sim/m-p/27310#M21 Tara_AGL 2022-05-01T23:12:04Z