topic Re: Charged for unused sim cards in Mobile Accounts & Plans

Charged for unused sim cards

IcedVovo — Thu, 25 Aug 2022 11:31:35 GMT

AGL (who I use for electricity) called and offered some sim cards a month and a bit ago. Told me there was no cost to me if they weren't used. Fast forward a month and none have been activated, still all in the envelope and I've now received a phone bill? Has anyone else ended up in a similar situation?

Re: Charged for unused sim cards

David_AGL — Tue, 30 Aug 2022 01:22:56 GMT

Hi @IcedVovo, if you were told there'd be no cost and you subsequently received a bill, that's concerning. I personally haven't heard of this happening before, but it's definitely something we would need to address. Did you get in touch with customer service about this?

Re: Charged for unused sim cards

Torrybalck — Mon, 19 Dec 2022 09:43:37 GMT

Hello,

There are slipped in a new rule about unused prepaid SIM cards with lifetime validity which states that the number will be disconnected after 20 days of inactivity. Is that right?