topic Re: Switched bundled plan, pricing wrong. in Mobile Accounts & Plans

Switched bundled plan, pricing wrong.

CarlSA — Tue, 10 Jun 2025 10:06:23 GMT

So I've just changed my AGL plan, to the 160Gb large. As an existing AGL mobile and energy customer, I understand I don't receive the new customer 6 month discount, but should still get the bundle discount, making the plan $40 per month. I have just received the "Welcome" email, and it shows the cost as being $45 per month, only a $5 bundle discount. What's going on? Was I just not supposed to notice the discrepancy? Thanks.

Re: Switched bundled plan, pricing wrong.

CarlSA — Tue, 10 Jun 2025 10:10:56 GMT

Re: Switched bundled plan, pricing wrong.

Sheena_AGL — Fri, 13 Jun 2025 00:41:33 GMT

Hi @CarlSA
Thank you so much for reaching out to us regarding this.

Reviewing our mobile plans, you should be getting a $10 discount for bundling the service with us.

So we can get this resolved for you, and ensure you are getting the discount - please call us on 131245, or on our live chat platform.

Warm regards, Sheena
AGL Telecommunications

Re: Switched bundled plan, pricing wrong.

CarlSA — Fri, 13 Jun 2025 01:57:22 GMT

It appears to have been fixed. It was a little troubling to see that though. Now showing as $40pm on my account