topic Re: Invoice dispute in Mobile Accounts & Plans

Invoice dispute

jige2615 — Mon, 09 Dec 2024 05:10:20 GMT

I recently signed up to your NBN promo plans for a couple of my properties

My latest invoice (number: 9319045) shows I owe around $140. I was expecting to pay $108 ($74 plan - $15 bundle discount - $10 6mth discount = $54 x 2 accounts). I should also have a $20 credit because you guys didn't tell my old NBN provider, TPG, to disconnect my internet so I had to pay AGL and TPG for the same service.

Can you please help me reconcile the difference? Your billing documents are difficult to decipher

Re: Invoice dispute

Sheena_AGL — Mon, 09 Dec 2024 21:36:35 GMT

Hi @jige2615
I am so sorry to hear your invoice is higher than expected.
We would love to take a look into this for you.
If you haven't already please contact TPG, disconnect the service with them, we will then be able to see what we can do to organize a credit to be applied to the account for the time you have been double billed.
Please give us a call on 131245, or chat to us on our live chat platform so we can look into the invoice for the higher charges on the account.
Thank you, Sheena
AGL Telecommunications