topic Re: Bill to High in Meters & Connections

Bill to High

Flowkingsckiff — Wed, 09 Sep 2020 01:29:14 GMT

I would like to understand why in our bills we have 3 different meters that you guys read.
our bills are coming way to expense comparing to our other same business in Coolangatta.
we rent just one shop and we are not as busy as our other location.

Re: Bill to High

-Nam- — Wed, 09 Sep 2020 05:22:40 GMT

Hi Flowkingsckiff!

Welcome to the AGL Community!

This could indicate that you have 3 separate meters that powers your premise but you are also on a single rate tariff so your total usage is charged under 1 rate. You could complete a self energy audit at your premise, this will help you to determine what power your premise needs and get a better understanding on what you could do to reduce your future usage.

Kind regards,

-Nam-

Re: Bill to High

NeilC — Fri, 25 Sep 2020 09:14:01 GMT

Hi not an employee of the company.

Looks like you have a three phase supply (very much imbalanced).

Look at getting it all put on one phase or getting it balanced.