topic Re: Disconnecting my electricity account in Meters & Connections

Disconnecting my electricity account

WoodiE2233 — Sun, 07 Apr 2019 23:34:52 GMT

Hi,

Re Account No

Power is still connected to this house despite 2 visits and your advice that disconnection had been completed.

The box is 20 paces inside the fence and there is no gate. The box is not locked.

Please advise what's going on.

Re: Disconnecting my electricity account

David_AGL — Mon, 08 Apr 2019 04:28:10 GMT

@WoodiE2233

Hi. Sounds frustrating - sorry for the confusion.

This is a publicly accessible forum so to protect your privacy I've removed the personal details from your post, but I'll pass them along to a colleague who should be able to assist with your issue.

Re: Disconnecting my electricity account

WoodiE2233 — Mon, 08 Apr 2019 21:40:59 GMT

What are you doing about it?

Re: Disconnecting my electricity account

David_AGL — Mon, 08 Apr 2019 23:25:38 GMT

@WoodiE2233

Wish I could help you out myself, but as I said, I've passed your details along to a colleague who should be able to assist with the problem.

If you need this resolved more quickly, I think your best bet would be to call AGL on the number listed on this page: https://www.agl.com.au/contact-us/moving-meters-and-connections/connection-status