topic Re: Solar data in Meters & Connections

Solar data

blackbec007 — Fri, 12 Apr 2019 06:02:19 GMT

Hi there, I've had solar put on and meter upgrade done a month ago. The Solar information isn't showing up on my agl app. I rang agl and spent 2 hours on the phone til i found who i needed to talk to and she said it could take a couple of weeks to show up, but its now been a month and its still not there - i don't think i can face the run around on the phone again - does anyone know what i need to do? I've tried the chat line and I've sent an email

Re: Solar data

jayden_AGL — Sun, 14 Apr 2019 22:29:12 GMT

Hi blackbec007,

Thanks for following up!

To clarify - solar data is not currently available in our app, so it's perfectly normal that you're unable to see this. Also, we're not taking on new subscriptions for Solar Command at the moment so this service will not be available to you I'm sorry to say.

Until solar features are added to our app in the future, the best way for you to access your solar data will be to log into your AGL My Account here.

Kind regards,

Jayden

Re: Solar data

blackbec007 — Mon, 15 Apr 2019 07:01:30 GMT

Thanks for replying jayden,

when i go to my account there isn't any solar information there either. Is my solar going into the system? Am I being given credits for the solar that our panels are producing? I can't tell by looking at my account

Re: Solar data

jayden_AGL — Mon, 15 Apr 2019 22:22:52 GMT

Hi blackbec007,

On the "Usage" tab within My Account, are there references to your Solar export but no data? Or is there no reference to it whatsoever?

Kind regards,

Jayden

Re: Solar data

blackbec007 — Tue, 16 Apr 2019 01:02:41 GMT

No there's no record whatsoever

Re: Solar data

jayden_AGL — Tue, 16 Apr 2019 04:26:03 GMT

Thanks blackbec007!

I'll take a look at your account and get back to you shortly.

Cheers,

Jayden

Re: Solar data

blackbec007 — Thu, 18 Apr 2019 03:42:07 GMT

Have you been able to work this out?

@jayden_AGL wrote:
Thanks blackbec007!

I'll take a look at your account and get back to you shortly.

Cheers,

Jayden

Re: Solar data

blackbec007 — Fri, 26 Apr 2019 04:30:48 GMT

Have you been able to sort this out yet?

@jayden_AGL wrote:
Thanks blackbec007!

I'll take a look at your account and get back to you shortly.

Cheers,

Jayden

Re: Solar data

jayden_AGL — Mon, 29 Apr 2019 05:08:58 GMT

Hi blackbec007,

My apologies for the delayed reply.

I'm still waiting on more information. It'd be helpful if you could provide a screenshot of what information is available to you when you click the 'Usage' tab on your AGL My Account page.

Kind regards,

Jayden

Re: Solar data

blackbec007 — Mon, 29 Apr 2019 05:30:41 GMT

Here's what I see - so according to this, we're not feeding anything into the grid? So what have your people done wrong when they've connected the meter? Maybe you should send someone out to check it - this has already taken me more than 5 months to try and get this sorted!!!

@jayden_AGL wrote:
Hi blackbec007,

My apologies for the delayed reply.

I'm still waiting on more information. It'd be helpful if you could provide a screenshot of what information is available to you when you click the 'Usage' tab on your AGL My Account page.

Kind regards,

Jayden

Re: Solar data

jayden_AGL — Mon, 29 Apr 2019 05:43:03 GMT

Thank you for clarifying this blackbec007.

I'll continue to follow up on this issue and respond to you via private message as soon as I have more information.

Kind regards,

Jayden

Re: Solar data

jayden_AGL — Mon, 13 May 2019 22:55:44 GMT

Good morning Rebecca,

I hope you had a great weekend.

I'm just checking in to let you know that I've escalated this issue with Plus Es due to their lack of action. They've confirmed they've prioritised this investigation so I hope to have some answers for you soon.

Kind regards,

Jayden

Re: Solar data

jayden_AGL — Wed, 15 May 2019 02:59:50 GMT

Hi Rebecca,

Thank you for your patience!

Plus Es have validated the solar export data provided by your solar system and meter and have confirmed that it is correct. To check this on your end, would you mind taking a look at your inverter when you get the chance to confirm how much power your system has exported over the last month?

Kind regards,

Jayden

Re: Solar data

blackbec007 — Wed, 22 May 2019 22:31:29 GMT

I've been trying to send this and for some reason it wouldn't send. I'm not sure how to check the last month's day a on my system so i just took a photo of the screen - hopefully this gives you the information that you need

Re: Solar data

jayden_AGL — Wed, 22 May 2019 23:02:06 GMT

Hi blackbec007,

Thank you for providing this!

After a quick google, it looks like you've got a GoodWe intervention. The terms displayed correspond with the following definitions:

E-DAY: Power generated for the day.
E-TOTAL: Total power generated since your system was installed.
TIME: Current system time.
POWER: Present power generation from system.

As this photo was taken fairly early on in the day, would you mind taking another photo this evening after the sun has set? This'll shed more light on what is or isn't working correctly.

Cheers,

Jayden