topic Re: Smart gas meter - no reading in Meters & Connections

Smart gas meter - no reading

nujtnag — Fri, 19 Nov 2021 06:52:17 GMT

I'm trying to enter a meter read for my gas in my online account but it won't let me do so, saying "Smart meter read taken automatically".

Problem is, there's never been any usage data shown since I started with AGL almost 3 months ago. Also, I checked my meter and it looks analogue so not even sure if it's a smart meter?

Re: Smart gas meter - no reading

David_AGL — Mon, 22 Nov 2021 06:25:16 GMT

Hi @nujtnag,

Are you certain it's the right meter? Perhaps you could post a photo of it to help confirm.

It's certainly odd that you wouldn't have access to any usage data if it is indeed a smart meter.

Re: Smart gas meter - no reading

nujtnag — Mon, 22 Nov 2021 06:28:53 GMT

Hi David,

It's definitely the right meter. Just don't think it's a smart meter?

Re: Smart gas meter - no reading

David_AGL — Mon, 22 Nov 2021 06:49:22 GMT

You're right, it's not a smart meter and you should be able to submit your own meter read from your app. This might be a result of a technical issue with the AGL app. If you'd like me to pass it along to the tech team, shoot me a private message (click my name) with your account number, and I'll have them investigate.