topic Re: Request a smart meter in Meters & Connections

Request a smart meter

Shikades — Sun, 21 Apr 2019 21:51:24 GMT

I got in contact with agl to get a smart meter installed but they told me i need to get a level 2 electrician out to fill in forms. I wouldn't know where to start!! What do i do? Surely it shouldn't b ed this hard to get a smart meter installed? Surely it's agl technicians job to do all this ??

Re: Request a smart meter

David_AGL — Tue, 30 Apr 2019 07:35:14 GMT

Hi @Shikades

Thanks for your question. That does sound odd. @jayden_AGL are you able to help out?

Re: Request a smart meter

Shikades — Tue, 30 Apr 2019 09:46:24 GMT

This was the email they sent me. :

Hello Kelly.

Thank you for your email.Here is what you need to do inorder to process your request:

What do you need to do?

Please contact your Level 2 Electrician to lodge the request in SA portal and obtain the Rex Id#.Once, We receive the Rex Id# .We can proceed with your request.Also confirm if the smart meter exchange will apply to all meter connected onsite.

If you have any queries, please call us within 2 business days for clarification on 1800 680 430 between 8am-5.30 pm Monday to Friday or email AGLnewconns@agl.com.au.

Regards,

Angel Gellegani(A144814)

AGL New Connections

t: 1800 680 430
f: 1800 634 823

Re: Request a smart meter

jayden_AGL — Wed, 01 May 2019 23:52:36 GMT

Hi Shikades,

Thank you for getting back to us!

To confirm - is there an electricity connection currently active at your property, or are you having a new one installed?

Kind regards,

Jayden

Re: Request a smart meter

Shikades — Thu, 02 May 2019 00:06:25 GMT

I be been living here since January so yes there is electricity here

Re: Request a smart meter

jayden_AGL — Sun, 05 May 2019 22:25:13 GMT

Thanks Shikades.

Have you requested any other work be completed at the same time as your meter upgrade? For example, have you recently installed a solar system or upgraded your hot water unit?

Cheers,

Jayden

Re: Request a smart meter

Shikades — Sun, 05 May 2019 23:08:01 GMT

No. I am renting and do not have solar panels etc.

Re: Request a smart meter

jayden_AGL — Mon, 06 May 2019 03:51:40 GMT

Thanks Shikades!

I'll ask you to send my a quick private message with your AGL account number and address so that I can take a closer look at your account for you.

You can send me a private message by clicking on my username "jaydeny".

Kind regards,

Jayden