Smart meter installed but registered as odinary meter

Nori — Mon, 30 Dec 2019 00:54:45 GMT

Hi all, I've purchased and moved to new property recently.

The house has an EM1200 digital smart meter but I couldn't get any daily usage. Then I called AGL and one of the consultants said " your meter number is registered as ordinary meter and not a smart meter in the national database".

How could it happen?

She said if I needed smart meter, I have to make order to swap it even though I already have one. It doesn't make sense to me. Is there any solution like changing registration to activate 3G connection to my current meter?

Re: Smart meter installed but registered as odinary meter

Ellen1 — Tue, 31 Dec 2019 04:12:06 GMT

Hi there Nori!

That meter type is a digital meter but not a smart meter, this mean the readings still need to be taken manually.

You can request a smart meter upgrade at any time, however we cannot install 3G to your current meter.

Thanks

Ellen

topic Re: Smart meter installed but registered as odinary meter in Meters & Connections

Smart meter installed but registered as odinary meter

Re: Smart meter installed but registered as odinary meter