topic Gas meter reading appears to have been entered by someone incorrectly. in Meters & Connections

Gas meter reading appears to have been entered by someone incorrectly.

LeonSpeechly — Mon, 23 Aug 2021 21:35:52 GMT

I have included the metered photo from today and it's not the same at all.

03649 should be the reading?

Re: Gas meter reading appears to have been entered by someone incorrectly.

David_AGL — Wed, 25 Aug 2021 07:22:21 GMT

Hi @LeonSpeechly , that does look to be the reading in that image. If you suspect your distributor has provided the wrong reading to AGL, get in touch with customer service by logging in to your account and clicking the Message (💬) button on the bottom right.

Re: Gas meter reading appears to have been entered by someone incorrectly.

LeonSpeechly — Sun, 29 Aug 2021 03:31:39 GMT

How do I get the overpayment returned to my Credit card ?

Re: Gas meter reading appears to have been entered by someone incorrectly.

LeonSpeechly — Wed, 01 Sep 2021 02:30:17 GMT

With great difficulty that's how.

Re: Gas meter reading appears to have been entered by someone incorrectly.

David_AGL — Wed, 01 Sep 2021 06:07:36 GMT

Hi @LeonSpeechly ,

If there was an overpayment, it would end up as a credit amount on your account, and then you'd follow the credit refund process outlined here: Request a Credit Refund