topic Re: Dispute Re-energisation charge in Meters & Connections

Dispute Re-energisation charge

radhudileep — Mon, 10 Aug 2026 01:57:13 GMT

I want to formally dispute the $57.90 "Re-energisation" charge that appears on my latest electricity account

I believe I should not be liable for this charge for the following reasons:

AGL disconnected my electricity supply on 24/05/2026.
I did not request or authorise the disconnection of my electricity service.
The disconnection occurred due to an error by AGL and AGL must accept responsibility for this mistake.
As a result of AGL's error, I was required to contact AGL to have the issue investigated and my electricity supply restored.
The costs associated with rectifying an error caused by AGL should be borne by AGL, not by me as the customer.
It is unreasonable and unfair for AGL to disconnect my electricity service in error and then charge me a fee to reconnect a service that should never have been disconnected in the first place.

Given the circumstances, I request that AGL:

Immediately remove and re-credit the $57.90 re-energisation charge from my account.
Issue a corrected electricity bill reflecting the removal of this charge.
Provide written confirmation that this billing error has been rectified.

Re: Dispute Re-energisation charge

ChrisE_AGL — Mon, 10 Aug 2026 04:09:57 GMT

Hi @radhudileep

If there was an error the charge would not have been applied. If it took multiple attempts to get a recconection depending on the circumstances of the connection the distributor may have passed these charges on.

I'm more than happy to look into this for you, I'm going to send a Private Message to collect further information from you.

Thank you, Chris

Re: Dispute Re-energisation charge

radhudileep — Mon, 10 Aug 2026 04:55:38 GMT

Thanks Chrise for sorting this out.

Re: Dispute Re-energisation charge

ChrisE_AGL — Mon, 10 Aug 2026 05:10:51 GMT

My pleasure @radhudileep

I'm glad I could assist in this matter.

Thanks, Chris