topic Re: Request a smart meter in Meters & Connections

Request a smart meter

KI_AGLContact — Sun, 20 Jan 2019 05:30:10 GMT

Would you please advise whether you can ask for a smart meter to be installed or is there a fixed schedule determined by AGL.

Re: Request a smart meter

jayden_AGL — Sun, 20 Jan 2019 22:26:33 GMT

Hey KI_AGLContact,

You sure can!

You can request a meter upgrade by getting in touch with our Digital Metering team on 1300 669 245.

Kind regards,

Jayden

Re: Request a smart meter

Nab — Sat, 09 Mar 2019 11:50:45 GMT

How much do they cost and what if u are renting?

Re: Request a smart meter

jayden_AGL — Mon, 11 Mar 2019 21:21:05 GMT

Hi Nab,

Welcome to the AGL Community!

If no changes are made to your metering configuration at the time of your meter upgrade then the upgrade is free of charge. The only requirement is that the account in question be in your name, so upgrades are available to renters.

Kind regards,

Jayden

Re: Request a smart meter

Latchmanan — Wed, 20 Mar 2019 04:54:09 GMT

Hi Jayden,

When I called AGL about upgrading to smart meters, they asked me to get an electrician to log a request with Energex. This seems a bit odd. Could you please confirm? Thanks

Re: Request a smart meter

jayden_AGL — Wed, 20 Mar 2019 22:09:12 GMT

Hi Latchmanan,

Welcome to the AGL Community!

Can I ask if any specific reasoning was given to as to why you needed to arrange this through an electrician? This does sound quite odd. Have you recently had a solar system installed by any chance?

Cheers,

Jayden

Re: Request a smart meter

Latchmanan — Tue, 26 Mar 2019 11:03:24 GMT

Hi Jayden,

All good now. I called the number you posted above, 1300 669 245 and AGL have organised the upgrade no question asked (or require an electrician). Thank you for your assistance.

Cheers,

Ray

Re: Request a smart meter

jayden_AGL — Tue, 26 Mar 2019 21:26:49 GMT

Hey Ray,

That's great to hear!

Thanks for letting me know.

Cheers,

Jayden

Re: Request a smart meter

shanwaran — Fri, 12 Apr 2019 02:25:01 GMT

I live in Pendle Hill, NSW. I had requested for smart meter couple of years back. I was told that the waiting period would be between 3 to 6 months time. Whenever I call them to ask about it, the answer is I am still on the waiting list. Smart meet would certainly help me to bring down the burden of my heavy bill. Could you please advise me of way to speed it up. I was seriously thinking about switching on to different provider who can come with smart meter. Thank you

Re: Request a smart meter

jayden_AGL — Fri, 12 Apr 2019 03:54:45 GMT

Hi shanwaran,

"Plus Es" who complete this meter upgrades have not been operating with a backlog/waiting list for quite sometime. If you contact our Digital Metering team on 1300 669 245 you should find that this can be completed for you within about 2-3 weeks.

Kind regards,

Jayden

Re: Request a smart meter

Toby — Fri, 07 Jun 2019 01:39:47 GMT

@KI_AGLContact wrote:
Would you please advise whether you can ask for a smart meter to be installed or is there a fixed schedule determined by AGL.

If it is free can I have a smart meter thanks

Re: Request a smart meter

Latchmanan — Fri, 07 Jun 2019 04:03:05 GMT

You can call 1300 669 245 and AGL will organised the upgrade. Most cases at no cost. But talk to them.

Cheers,

Ray

Re: Request a smart meter

adele — Thu, 17 Oct 2019 20:30:57 GMT

Hi I’ve just called the number you state to ask for a smart meter and Mary on the other end told me she knows nothing about them and I have to go through the app .she did seem in a rush and was most unhelpful , so first question can we order through the app and if not which number do I call and what option do I press thanks Adele

Re: Request a smart meter

JaredSC — Wed, 13 Nov 2019 00:34:04 GMT

I called AGL today on 1300 669 245 to request a smart meter, They told me in order to get a smart meter I would need to get an electrician to come out and lodge a request for EWR. Please advise if I was given incorrect information by AGL

Re: Request a smart meter

Latchmanan — Wed, 13 Nov 2019 04:12:14 GMT

Hi Jared, I had the exact experience. First AGL rep I spoke to told me to get an electrician to send the request etc. When I called again in few days, a different person answered and with couple of questions, all was sorted.

Most probably the rep you spoke to is a newbie. Make sure that you explain that you already have the service, and you have solar panel installed and working well but on analog meters. And all you want them to do is replace it with digital meters at no cost.

All the best

Re: Request a smart meter

Latchmanan — Wed, 13 Nov 2019 04:14:52 GMT

Hi Adale,

Hope you have the issue sorted out. Mary was incorrect and you do not need to request for digital meters via the app. Try again and hope you will get an experienced rep this time to assist. All the best

Re: Request a smart meter

JaredSC — Wed, 13 Nov 2019 04:43:33 GMT

Hi Latchmanan,

I just called AGL again and the person I spoke to this time put the request in within minutes. I think they need some training in that department

Re: Request a smart meter

Rets — Wed, 26 Aug 2020 13:11:37 GMT

Re: Request a smart meter

-Jenna- — Wed, 26 Aug 2020 23:31:46 GMT

Hi Rets,

Thanks for being part of the AGL Community.

You can request a meter upgrade by getting in touch with our Digital Metering team on 1300 669 245.

Kind Regards,

Jenna

Re: Request a smart meter

mis23 — Tue, 01 Dec 2020 02:36:19 GMT

Hi,

I just called AGL and was told what some others have said above about my electrician needing to complete a form and submit it. I was also told it would cost $526.85 to get a smart meter installed - is this correct?

Thanks