topic Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW in Meters & Connections

Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

anon_agl — Thu, 22 Jan 2026 23:30:56 GMT

Subject: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

For NSW residential customers, does AGL apply a daily gas supply charge to properties that have only a common or bulk hot water meter with an associated DPI, and no individual or main gas meter?

From my research, it appears that in *Victoria*, no daily supply charge applies in such cases. However, I have not found a definitive answer with supporting reference for New South Wales.

I would appreciate your clarification and any reference to relevant policy or documentation.

Thank you

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

ChrisE_AGL — Fri, 23 Jan 2026 02:38:41 GMT

Hello @anon_agl,

If you want you can send me the specific DPI number via Private Message and I'll be able to look into this for you personally, as it may differ in distribution areas.

Thanks, Chris

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

anon_agl — Fri, 23 Jan 2026 03:41:28 GMT

Thanks for the reply Chris

It's a potential future environment (unit). No specific address at this point.

So if it's DPI specific, I cannot give you one. If it's area specific, you can use Naremburn 2065.

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

anon_agl — Fri, 23 Jan 2026 04:29:26 GMT

I mentioned Victoria in my OP,

For comparison, here is the answer for Victoria, from the Energy and Water Ombudsman Victoria (EWOV);

🔗 www. ewov. com. au/fact-sheets/bulk-hot-water

Bulk hot water fact sheet:

Does a daily supply charge apply?

No. A daily supply charge should not apply to bulk hot water bills as this is factored into the

tariff.

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

ChrisE_AGL — Wed, 28 Jan 2026 21:44:30 GMT

Hi @anonyq_agl,

I had taken a look into this further.

Visited the NSW equivalent of EWOV, Energy & Water Ombudsman NSW (EWON), I couldn't find the information specifically listed.

I understand that you may not have the specific DPI number for me to look into this, however, if you could please via Private Message provide the full address rather than just the suburb. I'll be able to investigate further.

Thank you, Chris

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

anon_agl — Wed, 28 Jan 2026 23:24:06 GMT

Hi Chris,

I do not have an address.

I have recently asked Jemena the same question. When they get back to me, I will post their answer under this thread.

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

anon_agl — Wed, 04 Feb 2026 01:08:07 GMT

The answer from Jemena Gas Networks (NSW):

"Supply charges do not change as they are per MIRN, not per meter."

Re: Clarification on Gas Supply Charges for Common/Bulk Hot Water Metered Properties in NSW

ChrisE_AGL — Wed, 04 Feb 2026 02:54:28 GMT

Hi @anon_agl, I'm glad that you have found an answer. I personally have continued to go through bouts of information however kept turning up the initial confirmation regarding Victorian bulk hot water. Thank you for sharing for others that may have the same question.

Regards, Chris