topic Re: Meter in Meters & Connections

Meter

Scottie68 — Wed, 05 Feb 2025 08:21:35 GMT

After receiving a text on 4/2/25 from AGL reminding me that my gas meter was due to be read, and that I could enter a reading, I duly sent one via ‘my account’
Awoke on 5/2 to a bill for this billing cycle.
Well, now I’m going to be billed for two days (5th and 6th Feb) so that my billing cycle ‘re-sets’ . What is the point of sending in a reading, that is accepted and a bill created, only to get another bill two days later (for a minimal amount but still so ridiculous!!)

Re: Meter

megan_AGL — Mon, 10 Feb 2025 22:40:24 GMT

Hi Scottie68,

The SMS prompts to provide your meter read will come through before your bill is due to be generated to ensure your bill is as accurate as possible.

If you are on monthly billing, the bill that you received on the 5th will cover the previous month and you shouldn't receive another bill until early March.

If this was not the case, please let us know.

Kind regards,

Megan

Re: Meter

Scottie68 — Tue, 11 Feb 2025 08:06:17 GMT

I did receive another bill for THREE days useage. I receive quarterly bills, and that suits me. My gripe is that my reading should NOT have created a bill, but the message was that the reading was accepted. Don’t accept it if you are only going to create another one two days later!!!

Sent from my iPhone