Can I not pay the bills as AGL never takes serious action and blame the other provider?

ronlyw0197 — Tue, 01 Oct 2024 09:45:23 GMT

My gas account was keep linking to wrong gas meters after I ask the AGL staff to fix the issue multiple times

I talked with AGL staff via app online chat and explained issue. They always help me to reconnect the service. But the connected meter is still wrong. They said it was because the previous tenant used Sumo Energy passed the wrong information to them and they were not responsible for it.

I have trying to fix the issue by taking with AGL staff online at least 5times, over almost 2 months. The issue still exists.

Anyone can help me fix it? No one did help me before even they said they would raise a request or something.

Re: Can I not pay the bills as AGL never takes serious action and blame the other provider?

megan_AGL — Thu, 03 Oct 2024 04:23:28 GMT

Hi ronlyw0197,

We are truly sorry to hear about this. We appreciate the time sensitive nature of this enquiry and will send you a private message to get some more details from you.

Kind regards,

Megan

topic Can I not pay the bills as AGL never takes serious action and blame the other provider? in Meters & Connections

Can I not pay the bills as AGL never takes serious action and blame the other provider?

Re: Can I not pay the bills as AGL never takes serious action and blame the other provider?