topic Elect in Meters & Connections

Elect

Cheryle — Sat, 24 Aug 2024 10:10:27 GMT

Hi I send in meter reads regularly so that I can keep tabs on my bill for electricity. Our last bill was $115.88 for hot water also, this is normal for us as we are in a 2 bed house with only the 2 of us. 7 days after paying our bill I read the meters and sent them in and holy **bleep** they said we had used over 10,000kw. I immediately rang and said it is impossible, their response is don't worry just wait until the bill is due and if something seems wrong we will investigate. I have rung several times as each time I send in a read it is sky-rocketing to the point now we owe over $5000 according to agl. I am so worried we will have to pay, please can someone help.

Re: Elect

Deepesh_AGL — Mon, 26 Aug 2024 01:07:53 GMT

Hi Cheryle, I'm sorry to hear about the situation. Since you've been sending regular meter readings the chance of a catch up bill is minimal. The sudden spike is concerning and needs to be investigated. I will reach out to you privately to discuss further. Cheers, Deepesh

Re: Elect

Cheryle — Mon, 26 Aug 2024 11:03:56 GMT

Thank you

Re: Elect

Cheryle — Fri, 30 Aug 2024 07:57:52 GMT

I'm still waiting for you to contact me.

Re: Elect

Natalie-AGL — Mon, 02 Sep 2024 05:44:19 GMT

Hello Cheryle,

Thank you for reaching out.

So that we can further assist you and take a look into your bills, I'll send you a private message and get some further details from you.

Kind Regards,

Natalie