topic Re: No usage and solar export data on AGL website since smart meter installed in Meters & Connections

No usage and solar export data on AGL website since smart meter installed

oscar7 — Wed, 13 Mar 2024 10:40:00 GMT

On 2 Feb 2024 the new smart meter (in SA) was installed. After a number of phone calls/discussions and promises that the power provider data will be requested by AGL and then available on "My Account" in next 10 days (twice promised) nothing has appeared?? Today being 13March?? Which professional within AGL can I speak with to resolve this matter? Thanks for your advice in this matter.

Re: No usage and solar export data on AGL website since smart meter installed

Lester — Thu, 14 Mar 2024 02:46:12 GMT

You are certainly not the only one having this issue Oscar.

Although my data and overview / usage graphs etc have been mostly ok since solar / new digital meters installed last Nov, the past couple of months there is a lot of missing data, app estimated readings showing, very high bill estimates, etc.

Work in progress, all you can do is await tech dept hopefully fixing this as soon as they can.

Are your meters showing usage and feed in ?

Might be worth keeping a record of that daily if possible.

Re: No usage and solar export data on AGL website since smart meter installed

Xander-AGL — Thu, 14 Mar 2024 23:53:39 GMT

Hi @oscar7 thank you for reporting this issue, I'm going to message you privately to ask for your account details.

Kind regards,
Xander

Re: No usage and solar export data on AGL website since smart meter installed

oscar7 — Fri, 15 Mar 2024 06:29:05 GMT

Thank you Xander.

Re: No usage and solar export data on AGL website since smart meter installed

oscar7 — Fri, 15 Mar 2024 06:30:34 GMT

Thanks Lester. I will commence recording readings.