topic Gas is working but app is still showing - Gas connection in progress in Meters & Connections

Gas is working but app is still showing - Gas connection in progress

MissSaki20 — Wed, 21 Feb 2024 13:03:28 GMT

Hi all!

I’ve seen this question asked on here a few times.

I bought a property last year and had my gas connection established around December 2023. To this day, the app is still showing “Gas connection in progress”.

Just wondering whether this is just an error or what can be done to get this resolved. I can’t view usage or any bills as well.

thank you!

Re: Gas is working but app is still showing - Gas connection in progress

megan_AGL — Wed, 21 Feb 2024 21:54:47 GMT

Hi there,

This can happen due to a variety of reasons.

It could be something as simple as resetting your online account to fix the issue, all the way down to the initial meter read failing and the account won't open at all.

I'll get some more specific details from you via private message.

Kind regards,

Megan