topic Re: Excessive Gas and Electricitt bills in Meters & Connections

Excessive Gas and Electricity bills

Fariha — Sun, 11 Feb 2024 22:44:33 GMT

I have received excessively high electricity and gas bills this time and I noticed the address mentioned on the bills is incorrect, so pretty sure I am getting someone else's bills. Appreciate if someone can message me to help fix this.

Re: Excessive Gas and Electricitt bills

Xander-AGL — Sun, 11 Feb 2024 22:16:43 GMT

Hi Fariha, thank you for reaching out.

I'm going to message you privately for some more details.

Cheers,
Xander

Re: Excessive Gas and Electricitt bills

Fariha — Thu, 15 Feb 2024 05:30:33 GMT

Hi Xander,

For some reason, my phone keeps rejecting your call automatically considering it as Spam Call and I don't have an option to unblock the number but I managed to connect with your resolution team, they identified the issue and got the address corrected on Electricity Bill but I have still not heard back anything on the high usage charges specially for the Gas bill or the correction of address on it.

Unfortunately, if this continues, then I will be forced to change providers. I have been with AGL for over 3 years and it is disappointing to say the least that this is no explanation for the high charges. I do not even recognize the meter WT019213 mentioned on my gas bill.

Re: Excessive Gas and Electricitt bills

Xander-AGL — Thu, 15 Feb 2024 22:19:53 GMT

Hi @Fariha - thank you for reaching out to me again, it sounds like we still need to connect over the phone to chat in detail.

Please private message me a time I can call and we can investigate this together, if you are unable to receive my call, I would recommend getting back in touch with our Resolutions team so we can confirm which gas meter is the correct meter for your property.

Kind regards,
Xander