topic Re: Delay in gas connection in Meters & Connections

Delay in gas connection

Bwo88 — Wed, 20 Sep 2023 11:40:47 GMT

AGL reference 6AAATCJ6.

I requested to change my gas retailer to AGL nearly 2.5 weeks ago but my gas connection has not been done yet even though I was assured it would be completed by last Friday. The AGL app is showing “connection in progress”.

I understand that connections need to happen within 10 days.
I am beginning to question why I even bothered to change to AGL given this delay.

Re: Delay in gas connection

Natalie-AGL — Fri, 22 Sep 2023 04:45:40 GMT

Hi Bwo88, Thank you for taking the time to reach out to us.

The process to switch your gas can take up to 10-90 business days because the switch only occurs at the time of your next meter read after your 10-business day cooling off period.

Your distributor will carry out an actual reading of your meter and this will be provided to your old retailer for a final bill.

Once we are provided with the meter read, your account will be activated.

Kind Regards,

Natalie

Re: Delay in gas connection

Japey — Thu, 08 Feb 2024 01:19:53 GMT

We have the same problem here, gas connection was supposed to happen this Tuesday (I enquired 1 week ago when we found a letter saying that we had been disconnected), and the previous tenants apparently also used AGL so I don’t understand why it is delayed?
luckily it’s warm enough in Perth (heat wave) so I can deal with cold showers 🥶 for now!

Re: Delay in gas connection

Xander-AGL — Sun, 11 Feb 2024 22:27:58 GMT

Hi @Japey - is this issue still requiring resolution?

Kind regards,
Xander