topic Re: Ineligible meter read in Meters & Connections

Ineligible meter read

Michelle4 — Fri, 26 Jan 2024 10:04:31 GMT

I can no longer get meter reads via AGL app or online says ineligible service.

Naz_AGL — Mon, 29 Jan 2024 04:35:13 GMT

Thanks for reaching and we apologies for any inconvenience you have faced while having issues with the App.

We will need more information to help you resolve the issue, I will send you a private message to confirm some details.

Kind Regards,

Steph

NeilC — Mon, 29 Jan 2024 08:17:50 GMT

Michelle,

You cannot submit reads if you have a smart meter.

Meter Reads are sent at least every 30 mins.

If you look on the APP or on My Usage page you will see your latest data there