https://neighbourhood.agl.com.au/t5/Meters-Connections/Undue-debts/m-p/34375#M2333 <P>Hi MichelleLeal, I will send you a private message shortly to discuss further. Cheers, Deepesh</P> Thu, 07 Dec 2023 04:21:30 GMT Deepesh_AGL 2023-12-07T04:21:30Z https://neighbourhood.agl.com.au/t5/Meters-Connections/Undue-debts/m-p/34305#M2325 <P>I am a new resident in Australia and rented my first house. I was paying for the energy that arrived at my address account number [removed]. This week an agent from AGL came saying that I needed to contact the company, as I was reporting debts and that they would count my electricity.</P> <P>I contacted AGL yesterday and the attendant said that I needed to choose a plan and add my name to the account, which she said she had done. I asked her why she was showing debts when I had already made 2 payments since I lived here. She said the company would look into it.</P> <P>Today I received an email with a new account number and the same amounts as the bills I had already paid, but now showing late payments for this new account. I went to the website to find more information, I realized that in my name and at my address there are two energy meters, that is, they are charging me twice.</P> <P>How do I solve this problem? I have all proof of payment.</P> Tue, 05 Dec 2023 00:47:53 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/Undue-debts/m-p/34305#M2325 MichelleLeal 2023-12-05T00:47:53Z https://neighbourhood.agl.com.au/t5/Meters-Connections/Undue-debts/m-p/34375#M2333 <P>Hi MichelleLeal, I will send you a private message shortly to discuss further. Cheers, Deepesh</P> Thu, 07 Dec 2023 04:21:30 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/Undue-debts/m-p/34375#M2333 Deepesh_AGL 2023-12-07T04:21:30Z