topic Re: Over charged by Incorrect meter read in Meters & Connections

Over charged by Incorrect meter read

Nat14 — Fri, 03 Nov 2023 03:35:53 GMT

Hi there,

I just opened my latest bill today (3rd November 2023) and the meter reading is WRONG

Previous bills have been $150 - $200

Current bill $498 And we were overseas for half that billing time.
I am on quarterly meter reads.

Check your meters people, take a photo of the reading and send it to customereads@agl.com.au and also call AGL to get the bill adjusted.

Re: Over charged by Incorrect meter read

Natalie-AGL — Sun, 05 Nov 2023 23:28:11 GMT

Hello @Nat14, Thank you for taking the time to reach out to us and providing your feedback.

I am sorry to hear that you had been overcharged due to an incorrect meter read.

From time to time, we can be provided with the incorrect meter read from your distributor, however, we do have measure in place to adjust your bill accordingly.

Can you please confirm if your bill has been adjusted?

You can always submit your own meter reads via the AGL app or My Account.

Kind Regards,

Natalie

Re: Over charged by Incorrect meter read

Nat14 — Sun, 05 Nov 2023 23:35:56 GMT

Yes the reading and invoice has been corrected. Thank you

Re: Over charged by Incorrect meter read

michelleashton2 — Thu, 23 Nov 2023 10:33:17 GMT

I git my electricity today, first bill in new house, July 23- Nov 23 and its 1200.00 we do have a pool and filter runs for 4hrs a day but please, usually my previous bills were never over $600.

it's a big jump just because of a pool.

Re: Over charged by Incorrect meter read

Nat14 — Thu, 23 Nov 2023 23:18:09 GMT

I’m sorry to hear that. I can only advise that you seek more information.

Was your bill based on an estimate?

Did it perhaps include new customer set up and connection fees?

Did you check that your meter reading charged on the bill looks correct compared to your actual meter.

Was the time between previous owner and your occupation start date charged to you?

Are you on one rate all day or are you on peak and off peak rates. If you have peak/off peak, you might change what time of day you run the pool filter and shift more to off peak.
Otherwise maybe go into the Service NSW app on your phone and check out their forums find savings section for family rebates and also comparing electricity pricing info on what you should be paying and discuss that info with your electricity supplier. Good luck.

Re: Over charged by Incorrect meter read

michelleashton2 — Thu, 23 Nov 2023 23:51:50 GMT

my bill says I have 4 meters, all different numbers and 2 solar meters that numbers didn't change

Re: Over charged by Incorrect meter read

Deepesh_AGL — Thu, 30 Nov 2023 02:17:14 GMT

Hi michelleashton2, We can certainly investigate further and provide clarification on the meter numbers listed on your bill. I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: Over charged by Incorrect meter read

Luke3679 — Fri, 01 Dec 2023 21:58:35 GMT

My bill usually 141 now it 930 dollars I don’t even use a stove or a heater and I use a lamp not my lights and my hot water included in my rent

Re: Over charged by Incorrect meter read

Deepesh_AGL — Tue, 05 Dec 2023 02:50:15 GMT

Hi Luke3679, I will send you a private message shortly to discuss this further. Cheers, Deepesh

Re: Over charged by Incorrect meter read

Greg6 — Mon, 02 Sep 2024 05:28:05 GMT

dont know. your last recorded meter read is something 400000 mine is 01045227