topic Re: Setup in progress in Meters & Connections

Setup in progress

russellc — Tue, 17 Oct 2023 06:00:39 GMT

I set up gas and electrical accounts after moving into the new apartment on Sept 4, 2023. The gas account works properly. However, after 6 weeks, my status on the electrical account is still stuck on "Setup in progress". The electricity still works. But I cannot see the bill.

By the way, the address of my electrical account does not contain the unit number. Although it's set in the same way as my gas account.

Re: Setup in progress

Deepesh_AGL — Tue, 24 Oct 2023 02:45:44 GMT

Hi Russellc, Thanks for reaching out. I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: Setup in progress

HQN — Thu, 16 Nov 2023 10:35:56 GMT

Hi Team,

I have the same problem.

I moved into my house on 24 Aug and created an electrical account the week before. However, my account is still "Setup in progress".

I also called customer services two months ago, and they said everything was settled up, and I don't need to worry about anything.

Could you please double-check my account?

Re: Setup in progress

Naz_AGL — Sun, 19 Nov 2023 23:11:37 GMT

Hi HQN, Thanks for reaching out. I will send you a private message shortly to discuss the issue.

Kind Regards,

Naz

Re: Setup in progress

HQN — Tue, 28 Nov 2023 23:05:41 GMT

Hi Naz,

I want to follow up on my request.

Is there any update on my setup?

Any issues, please let me know.

Thank you,