topic Re: How do I read new Landis+Gyr 355 smart meter ? in Meters & Connections

How do I read new Landis+Gyr 355 smart meter ?

AvH_40 — Mon, 20 Jun 2022 00:03:13 GMT

Hi everyone,

I've just had a Landis+Gyr 355 smart meter installed at home. I've received no information on this meter and cant seem to find it, or any information, on the internet.

Is anyone able to tell me what the different codes correspond to? I have general use Tariff 11, Economy Tariff 33 and I have a PPA with Energex through to 2026 at $0.44 per kW. Im stuggling to work out the different codes.

According to the AGL App I have almost ceased exporting power to the grid from the date of installation.

Can someone help fill these codes in for me and/or point me to a customer/user information sheet for this meter?

Thanks AvH_40

1= time

2 = Date

3= ?

4 = ?

15 = ?

16 = ?

21 = T33 (Pretty sure)

22 = isnt being used.

Re: How do I read new Landis+Gyr 355 smart meter ?

-Jenna- — Tue, 21 Jun 2022 03:59:39 GMT

Hi AvH_40, thanks for being part of the Neighbourhood.

You can find information about digital meters and their displays on our website here. If you need further information, please feel free to get in touch with us here.

Kind Regards,

Jenna

Re: How do I read new Landis+Gyr 355 smart meter ?

AvH_40 — Tue, 21 Jun 2022 23:25:29 GMT

Hi Jenna,

I’m exasperated. I searched online for quite some time and couldn’t find the information I wanted. I submitted messages: Virtual assistant was a waste of time and the real person couldn’t answer the question! So I came on to AGL Neighbourhood so someone could answer my question and all you have done is send me to one website that doesn’t have the info I want or to another so that that has options that I have already wasted time trying!.

Don’t you work for AGL, can’t you go find the information and reply with it so you can provide some customer service?

I’ll ask again: I have a Landis+Gyr 355 meter just installed. What do these codes correspond to in electricity usage-generation. 1= time, 2 = Date, 3=?, 4 =?, 15 =?, 16 =? 21 = T33 (Pretty sure) 22 = isnt being used.

Thank you, AvH_40

Re: How do I read new Landis+Gyr 355 smart meter ?

-Jenna- — Fri, 24 Jun 2022 03:40:24 GMT

Hi AvH_40,

The information AGL record, in terms of the different display screens, are listed on our website. If you're unable to locate those displays on that page, I would recommend contacting your distributor, who can provide some more detailed information for you!

Kind Regards,

Jenna

Re: How do I read new Landis+Gyr 355 smart meter ?

collex — Fri, 12 Aug 2022 05:14:41 GMT

To whom it may concern,

I have recently had a Landis and Gyr e355 electricity meter installed and I am wanting to know what the set of codes on the display mean. They are:-

01 - Time

02 - Date

03 - ??

04 - ??

15 - ??

16 - ??

21 - ??

22 - ?? (does not seem to be used)

Both Energex and AGL do not seem to have the answer to this SIMPLE request at hand.

Please explain!

Col

Re: How do I read new Landis+Gyr 355 smart meter ?

-Nam- — Tue, 16 Aug 2022 03:15:21 GMT

Hi @collex, welcome to AGL Neighbourhood!

We don't manage your metering so we only have some information about your meter, you would need to reach out to your metering provider for those specific registers and functions, I'll send you a private message so we can find out who that is for you.

-Nam-

Re: How do I read new Landis+Gyr 355 smart meter ?

collex — Wed, 17 Aug 2022 20:01:03 GMT

Nam,

Intellihub installed the meter on Monday 8th of August. I assume they did this on behalf of Energex and was organised via AGL.

I am astonished that the information i am requesting is so difficult to obtain.

I suggest that when meters are installed, the homeowner receives a simple fact sheet about the meter and how to read it.

If the information is shown on my next AGL Billing Invoice, I apologise, but when meters are rolled out to customers this kind of basic information should be available before they get it.

Kind regards,

Colin Christiansen

Re: How do I read new Landis+Gyr 355 smart meter ?

DaveR1 — Tue, 13 Dec 2022 19:38:50 GMT

Colin,

Did you ever figure out what each of the codes on the meter are for.

I have been trying to get this from AGL who are extraordinarily evasive on such a basic issue.

it was AGL who advised the meter would be changed so it should be AGL who provides this information.

Re: How do I read new Landis+Gyr 355 smart meter ?

collex — Tue, 13 Dec 2022 20:08:50 GMT

Hi DaveR1,

I am fairly sure I have worked out (by deduction) that Codes 15, 16 and 21 are T11, T40 (feed-in), and T33 respectively.

I haven't bothered to work out Codes 03 and 04.

I have received no answers from Energex or AGL or Meter Manufacturers thus far.

Regards,

Colin

Re: How do I read new Landis+Gyr 355 smart meter ?

Kat-Kilp — Mon, 30 Jan 2023 10:43:51 GMT

It's now 2023! Same issue. As above, what are the code reading?

Re: How do I read new Landis+Gyr 355 smart meter ?

RichardP — Tue, 31 Jan 2023 00:31:22 GMT

I've just made a similar request on this site, I've also lodged a complaint with AGL but had no response. My next step will be the Energy Ombudsman. As AGL initiated the install, and deal with the customer (me) I consider they are the responsible body and should provide the requested information. Every other piece of electrical equipment I have came with a manual/instruction sheet so why not this? I do not consider it an unreasonable request for the information.

Re: How do I read new Landis+Gyr 355 smart meter ?

_Mark_ — Thu, 02 Feb 2023 05:04:37 GMT

Hi @Kat-Kilp, I get your frustration with not being told what the codes are. Even though these meters are self-reading, people still want to get an idea of what's going through them. However, AGL are energy retailers, and we are responsible for billing based on the data we get from the meter. While we do arrange with distributors to upgrade their infrastructure, the meters are owned and maintained by them. I would suggest, if you haven't already, to try contacting your distributor to see if they can answer your questions on the meter.

Thanks,
Mark.

Re: How do I read new Landis+Gyr 355 smart meter ?

NeilC — Fri, 03 Feb 2023 23:05:16 GMT

@collex @AvH_40 @RichardP @Kat-Kilp

Hi all,

I don't have one of these meters but it would take me only a few hours to work it out

Draw up a list from reading the meter as below

01 - Time

02 - Date

03 - ??

04 - ??

15 - ??

16 - ??

21 - ??

22 - ?? (does not seem to be used)

You need to know from your bill what you are being charged for (and that bill will give you your last readings).

Come home from work and write down all the readings. If you don't have solar then you more than likely will only have Peak and Controlled meters.

After dark go back and read the meters (write them down again).

Two hours later go and read the meters (write them down again).

Early in the morning say 6 or 7 go back and read your meter again (write it down).

Now the meter that has used the most (overnight) will more than likely be your peak meter.

The meter that did not change over night will be you solar meter.

The meter that changed between your first read and your last read should be your controlled load.

Hope this helps.

Re: How do I read new Landis+Gyr 355 smart meter ?

electrochrisso — Mon, 03 Apr 2023 02:01:53 GMT

I think code 03 is the total of 15 and 21

Re: How do I read new Landis+Gyr 355 smart meter ?

KayteLuvs_UMate — Tue, 25 Apr 2023 01:19:45 GMT

OMGoodness, I have just read the above messages and boy, I'm feeling frustrated for all of you.

I am on this site reading this info because I am researching whether to switch to a digital meter; pros & cons.

Seeing all this to-ing and fro-ing I have to believe it comes down to whether I could sustain this company sided B's train. Do you, Neighborhood lovelies, believe the digital meter is worthwhile?

Re: How do I read new Landis+Gyr 355 smart meter ?

KayteLuvs_UMate — Tue, 25 Apr 2023 01:22:34 GMT

I have to ask, is there a Maths exam involved as well as figuring out the codes. Because if there is, I'm out!!!

😛🙈

Re: How do I read new Landis+Gyr 355 smart meter ?

RichardP — Tue, 25 Apr 2023 02:23:44 GMT

From my perspective there is no value in me having a "smart meter", I have gained nothing but headaches from it, my old meter was working just fine. I was going to refuse to change but it's inevitable that at some point all meters will be changed. I believe that it's SAPN who want them installed as it gives them immediate monitoring of power usage at any given time (and, of course, the ability to shut down the solar feed-in, where the inverter is suitably equipped, or to simply shut off your power completely - targeted load shedding, in other words).

Incidentally, the other day I found the paperwork that came with my previous meter, it explained how to operate and read the meter. Then again, it wasn't installed by Intellihub, so you can see where the problem lies.

Re: How do I read new Landis+Gyr 355 smart meter ?

NeilC — Tue, 25 Apr 2023 04:56:21 GMT

@KayteLuvs_UMate @AvH_40 @electrochrisso

I have detailed in posts here how to work out what reading is what.

RichardP knows how to read the meter and the values for them.

He is complaining because he cannot down load a manual.

You don't need to read your meter (SMART METER) as the information is available from your Usage data.

AND you can also down load your usage data from your login page.

If you have a smart meter you can change plans and even move to a new Retailer very quickly.

I don't have one of these meters but a friend of mine has one and I have no problems reading her meter and have no issues reading my own meter which I have had for a few years now.

If you don't have a smart meter you will pay the highest rates and generally get the lowest rates for any solar input.

Re: How do I read new Landis+Gyr 355 smart meter ?

collex — Tue, 25 Apr 2023 06:29:58 GMT

Thank you Neil,

All I wanted from my original request was for any of the energy delivery authorities to reply with a simple question - What do the Codes on the new meter represent?

I have deduced some of the Codes myself and I appreciate all replies and responses thus far, but as yet, the authorities who should know the answer my question have not responded.

Kind regards to all,

Colin

Re: How do I read new Landis+Gyr 355 smart meter ?

RichardP — Tue, 25 Apr 2023 06:34:24 GMT

Neil is correct, it is an ongoing source of annoyance that I cannot find a manual for this meter, and I am not the only one complaining about the lack of information, a google search comes up with many people asking the same questions. Intellihub, contrary to their statement about being "customer focused", have ignored any requests for such information. AGL have made little effort to provide any information, but to be fair that can be said about other retailers too.