topic Re: Why do i consistently have an issue uploading my meter reading. in Meters & Connections

Why do i consistently have an issue uploading my meter reading.

SRNewport — Tue, 12 Sep 2023 19:55:45 GMT

Can someone help me, i am beyond frustrated. When i enter my meter reading the AGL web site tells me it isn't correct, I know it is.

The last time I finally got to a person they said it was to low, so they charged me the price for an average house in my suburb. That is significantly more than my daughter and I in an apartment.

My bill is crazy big, what can I do?

Re: Why do i consistently have an issue uploading my meter reading.

Karen48 — Thu, 14 Sep 2023 23:38:10 GMT

If you have discussed the matter and tried to resolve the problem with AGL and they have not resolved it. Then you can leave a message with the energy and water ombudsman and they will handle the situation and get you a resolution.

Re: Why do i consistently have an issue uploading my meter reading.

Natalie-AGL — Mon, 18 Sep 2023 04:03:55 GMT

Hello @SRNewport, Thank you for taking the time to provide this feedback.

We are apologise to hear the poor experience you have faced with submitting your meter read.

I'll send you a private message so I can assist you further.

Kind Regards,

Natalie