topic AGL App started to estimate my usage after I installed a solar panel in Meters & Connections

AGL App started to estimate my usage after I installed a solar panel

EvanYuan — Mon, 21 Aug 2023 04:03:14 GMT

I had my solar panel installed last Wednesday, and I gave a call to notify AGL. They reconfigured my meter remotely because it's a digital meter. Since then, my daily usage looks inaccurate. My 6.6 kW solar system generates 30 kWh daily. If I export 10 kWh to the grid, that means I used around 20 kWh myself, and also 14.60 kWh from the grid, totaling 35 kWh. However, my usage is supposed to be around 14 - 17 kWh daily. We never changed our usage habits after installing solar, and the estimation looks very inaccurate. How could I still use that much after the solar installation? I know it says 'estimated,' but how could this happen when I have a digital meter and never had an issue before installing the solar panel? Could you please fix this?

I've had enough of calling your service team; it took 1 hour to get through, and that's ridiculous.

Re: AGL App started to estimate my usage after I installed a solar panel

Natalie-AGL — Wed, 23 Aug 2023 23:22:44 GMT

Hi Evan, Thank you for reaching out.

It can take on average 7 - 10 business days from when the meter is reconfigured for the data to reflect on the app and could be why your usage is currently coming through as estimated.

We are more than happy to check your account, I'll send you a private message. Alternatively, you can get in touch with us via out webchat agl.com.au/contact-us.

Kind Regards,

Natalie

Re: AGL App started to estimate my usage after I installed a solar panel

NeilC — Thu, 24 Aug 2023 07:25:57 GMT

@EvanYuan

Before you panic, why don't you wait a few days to see what is occurring.

You can see that at the moment your meter readings are ESTIMATED and you will get this until everything is configured correctly.

Once all set up you should be able to click on a day and see your daily usage.

Would suggest though that you look at your plan as it appears you are only getting 5c per kWh exported. Current AGL plans are getting 15c for the first 10kWh and 6c per kWh afterwards.

Re: AGL App started to estimate my usage after I installed a solar panel

SunnyLau — Tue, 17 Oct 2023 01:55:10 GMT

I have exactly the same problem. It has been almost 3 weeks since the usage was 'estimated'.

Note that the estimation is completely off...

Re: AGL App started to estimate my usage after I installed a solar panel

ampolito — Fri, 23 Feb 2024 13:56:18 GMT

Has it caught up now? I installed my solar last end of Jan and now i am also seeing estimates.

Re: AGL App started to estimate my usage after I installed a solar panel

Lester — Sat, 24 Feb 2024 01:54:46 GMT

I am in the middle of a data loss problem, which is getting sorted slowly.

I have recently had my app usage info updated, but still have 4 estimated days for usage and solar feed, they are out a LOT (like triple usage, half solar feed), but expect that will get cleared up soon (I hope).

Have had estimates occasionally on the app and it usually gets corrected after a day or 3.

Re: AGL App started to estimate my usage after I installed a solar panel

fat_monkey — Mon, 16 Sep 2024 00:48:52 GMT

Hi,

Can I please ask how long took for everything become normal?

I only have a few days gap in between.

Cheers

Re: AGL App started to estimate my usage after I installed a solar panel

Lester — Mon, 16 Sep 2024 04:18:06 GMT

Not sure who you are asking @fat_monkey but my issue was sorted after 25 days, and it wasn't what I'd call a normal problem / solution.

Here's the tail end of that thread.

https://neighbourhood.agl.com.au/t5/AGL-App/App-shows-a-recent-estimated-usage/m-p/36301/highlight/true#M938