topic Re: My invoice says it's estimated but I am unable to input a read as it's a Smart Meter? in Meters & Connections

My invoice says it's estimated but I am unable to input a read as it's a Smart Meter?

Crackersgirl — Fri, 14 Jul 2023 04:23:16 GMT

I have been on Chat Hold for most of the day ...

My invoice says it's an estimated amount so I went and took photos of the meters but I am unable to input the meter read as it says it's a Smart Meter? The estimation seems incredibly high. What do I do now?

Re: My invoice says it's estimated but I am unable to input a read as it's a Smart Meter?

_Mark_ — Tue, 18 Jul 2023 03:17:12 GMT

Hi @Crackersgirl, sometimes smart meter bills show up as estimated due to one or two intervals not being able to get validated out of the entire billing period's worth of readings. I can check your data, but I will need to send you a private message to start.

Thanks,
Mark