topic Re: Bpay in Meters & Connections

Bpay

Daros — Thu, 08 Oct 2020 04:33:19 GMT

Bpay CRN is still not being accepted even though it is correct. Have had to pay over the phone for the last 3 bills.

Customer Service told me that this is happening a lot and they have tried to resolve it with Bpay but to no avail.

Ridiculous!

Re: Bpay

Ellen1 — Thu, 08 Oct 2020 22:33:53 GMT

Hi Daros!

Welcome to AGL Community!

This must be frustrating for you, there is no known issues with bpay payments, so I believe this may be specfic to yourself.

Please touch base with our team via the AGL App or My Account so we can investigate the situation.

Thank you

Ellen

Re: Bpay

Daros — Thu, 08 Oct 2020 22:39:50 GMT

If this was specific to only myself then why would AGL customer service reps state that it is an ongoing issue faced by others as well?

I was also told that this issue has been raised with Bpay and has been escalated with AGL waiting on a response... have I been told lies?

Re: Bpay

Ellen1 — Fri, 09 Oct 2020 00:10:44 GMT

Hi Daros,

I cannot speak for the agents you have already chatted with regarding this, as I wasn't apart of that conversation. What I can tell you is that we have not been made aware of a widespread issue, we can certainly investigate this for you however we will need the specifics which I don't want you to post on a public forum.
Please connect with our team via the App so we can help you with this.

Thank you

Ellen

Re: Bpay

Daros — Fri, 09 Oct 2020 02:22:19 GMT

I understand... however I have spoken at length with AGL reps regarding the issue and have always been told there is nothing they can do hence posting my "feedback" here.

No problem... I will simply discuss it again at some stage in the future.

Thanks for your responses Ellen and have a great day.

Re: Bpay

Brian999 — Wed, 05 May 2021 05:56:15 GMT

The Bpay reference number number is the first 10 digits of your bill reference number. I don't know why people made it so hard.

Re: Bpay

Daros — Wed, 05 May 2021 06:01:43 GMT

Yes... aware of this... still doesn't work though.

Re: Bpay

Graeme9851 — Thu, 22 Jun 2023 23:25:53 GMT

i need bpay nbn code as its not on bill.does it exist or do i have to keep paying with credit card?

Re: Bpay

Frustrated2 — Sun, 10 Sep 2023 14:05:22 GMT

The Paypal payment is not getting accepted. Still not working and I have complained a thousand times. Conveniently the only payment system not charging processing never works. It should work from the billing screen straight but it doesn't.