topic Re: Estimated bills? in Meters & Connections

Estimated bills?

Deniser — Tue, 04 Oct 2022 01:22:43 GMT

Both my meters are easy to get at and read - just wondering under what circumstance there would be a reason to send an estimated bill?????. I believe we pay enough for these utilities without having to do the actual meter reading ourselves.

Kind Regards

Deniser

Re: Estimated bills?

David_AGL — Tue, 18 Aug 2020 03:37:55 GMT

Hi @Deniser . Your local electricity distributor reads your meter and then sends the reading to AGL. If we receive an actual read from them, (or if you have a smart meter) you won't receive an estimated bill.

You'll only be sent estimated bills if we don't receive an actual read. Reasons for this can include a meter being inaccessible.

For more detailed info, check out Why do I get estimated bills?

Re: Estimated bills?

kokilee — Thu, 28 Oct 2021 07:23:43 GMT

I have never received an estimated bill before,why is my meter suddenly inaccessible?

Re: Estimated bills?

Goneftn — Wed, 02 Nov 2022 22:59:30 GMT

I think I also have an estimated bill as my usage changed significantly over the quarter but my billing rate per day stayed the same.

I have a smart meter so why is this so?

I tried the chat but they are so busy they cannot respond in a reasonable timeframe.

How can one get a detailed daily CSV file of usage?

Re: Estimated bills?

Michael57 — Thu, 03 Nov 2022 04:48:58 GMT

@Goneftn wrote:

How can one get a detailed daily CSV file of usage?

If I go to my Usage page which is blue with the histograms showing usage on it on the right at the top it says Billing Period and just to the left of that a picture of a file with a downward arrow. (See image below).
That lets me download a csv file of all my usage.

Re: Estimated bills?

Goneftn — Thu, 03 Nov 2022 08:08:48 GMT

I do not have that option

Re: Estimated bills?

Michael57 — Thu, 03 Nov 2022 08:42:35 GMT

Ah OK. Maybe this option is there because I have a Smart Meter. Do you have a Smart Meter ?

Regards Michael

Re: Estimated bills?

-Olgi- — Thu, 03 Nov 2022 23:19:34 GMT

Hi @Goneftn,

Thanks for getting in touch. If you have a smart meter, most common reason for your bills being estimated is if there are some intervals missing, due to connectivity issues. This barely affects your usage as those half hour intervals either get estimated as 0 or in line with your usage around this time. This is not the only reason for estimated bills, but the most common.

I will need to access your account to check interval data. I'll send you a private message to grab some account details from you.

Thanks,

-Olgi-

Re: Estimated bills?

LindyLou281 — Sun, 25 Aug 2024 14:52:10 GMT

Re David's reply to previous user:

My latest bill is also an estimated one. I contacted AGL and explained that we were getting some urgent work done and it necessitated scaffolding around our complex, hence the inaccessibility of our meters.

The system is still insisting on payment. I never pay estimated bills and I'm furious.

Oh, by the way, please ditch your Assistant, because the AI is crap and ought to have been ditched from the beginning and a real person aka human takes so long to come on the system. Oh, they also assured me (Sourjoshree) that I would not be charged, but it's still up there. Why is that? I demand an answr and I'm not getting it.

I'm now going to sleep, so expect a reply later today. Thanks.

Re: Estimated bills?

Lester — Sun, 25 Aug 2024 22:26:12 GMT

@LindyLou281 David is no longer with AGL, Basil or one of the other reps might respond.

You can submit a reading of you like, via the app or website when logged in.

Submit a read is easy to find and use.

I do this all the time for my workshop with old analogue metering, often we have a locked gate, or a placid old German Shepard present down the back that spooks the contract meter reader.

Or, if not confident with that, just take a photo showing your meter(s) nmi number(s) and reading(s) clearly.

Get on the phone, AGL will email you after a brief discussion and you can reply and attach photo(s) to send to AGL for a bill adjustment.

I have done this once before the app or online options were available.

Re: Estimated bills?

Deepesh_AGL — Mon, 26 Aug 2024 05:00:21 GMT

Hi LindyLou281, We’re sorry to hear you’re having trouble reading your meter. For instructions on meter reads, please refer to: https://www.agl.com.au/help-support/energy/meters-and-reads/reads/read-your-own-meter. If you have any difficulties, please reach out for further assistance.

To avoid estimated bills, you can submit a reading of your energy meter using My Account or the AGL app. Please check out this helpful video on our website: https://www.agl.com.au/ssmr. If you have any difficulties, please reach out for further assistance. Cheers, Deepesh

Re: Estimated bills?

Goneftn — Mon, 26 Aug 2024 22:19:38 GMT

I left AGL because of estimated bills.
AGL estimated mine so high I still had a credit on the next two quarterly
bills.
That is crazy

Regards
Wayne Springer
0402 307 118

Re: Estimated bills?

Deepesh_AGL — Wed, 28 Aug 2024 00:19:43 GMT

Hi Wayne, I'm sorry to hear about your experience. Energy bill can be estimated if the distributor is unable to complete a meter reading at your premise. You can find more information about this on https://www.agl.com.au/help-support/billing-payments/estimated-bills. Irrespective of your energy retailer, your distributor and the way they perform meter reading will be the same. It would be best to understand the reason for the bills being estimated to avoid this in the future. AGL customer also have the option to provide meter reading to avoid estimates. You can find more information by visiting https://www.agl.com.au/help-support/moving-meters-connections/submit-meter-read. Please feel free to reach out if you have any further questions. Cheers, Deepesh

Re: Estimated bills?

PROTEC — Wed, 28 Aug 2024 01:56:07 GMT

Re: Estimated bills?

PROTEC — Wed, 28 Aug 2024 01:55:28 GMT

i dont see how your meter reads are my issue. i dont own a dog and there are no safety issues stopping your company getting a meter reading. instead given overly high estimates. who does this benefit? well it surely isnt me when the estimates are higher than they should be. just a cheap way for the company to charge more for deing less

Re: Estimated bills?

LindyLou281 — Wed, 28 Aug 2024 02:17:38 GMT

Not my job to read a meter.

Re: Estimated bills?

LindyLou281 — Wed, 28 Aug 2024 03:21:38 GMT

True. Not my issue either and your vitriol is your issue.

Re: Estimated bills?

Goneftn — Wed, 28 Aug 2024 05:58:40 GMT

Hi Deepesh,

I have read that, thanks.

I don't have a fence

I do not have a gate.

I do not have a dog.

There is free access to the meter.

How about AGL answer my issues?

Why was the bill estimated?

Why was the estimated bill so high?

It was higher than my previous bill.

The estimate was so high that my next bill was fully paid for.

The bill following that still had a credit on it.

I feel AGL are causing financial hardship for customers because of this unethical behaviour.

Please answer my questions and do not just send me some information as a decoy to your unethical behaviour.

Re: Estimated bills?

LindyLou281 — Wed, 28 Aug 2024 07:24:38 GMT

Correct.

Re: Estimated bills?

Deepesh_AGL — Wed, 28 Aug 2024 23:52:29 GMT

Hi Goneftn, I will need to get a few more details so I can look into your account and provide specific information. I will reach out to you privately to get your account details so I can look further into this. Cheers, Deepesh