topic Re: AGL won't accept my gas meter read in Meters & Connections

AGL won't accept my gas meter read

Jarrah — Sat, 02 Oct 2021 23:30:32 GMT

I have been trying to upload my gas meter reading but I'm being told to speak to the online meter specialist. I've tried to use chat but it isn't working at the moment.

The estimated reading is a lot higher than it should be.

Re: AGL won't accept my gas meter read

David_AGL — Mon, 04 Oct 2021 06:02:56 GMT

Hi @Jarrah , which online chat isn't working for you at the moment?

Re: AGL won't accept my gas meter read

Jarrah — Mon, 04 Oct 2021 06:47:06 GMT

When I log in to my AGL account, I click on help then more help. The contact options are message, chat, and call. The message and chat options don't work. The call option did work.

Re: AGL won't accept my gas meter read

David_AGL — Mon, 04 Oct 2021 22:34:31 GMT

Thanks for letting us know @Jarrah . The Message option should just take you to your My Account page where you can click on the 💬 button in the bottom right, or in the top right of the AGL app.

Re: AGL won't accept my gas meter read

Jarrah — Tue, 05 Oct 2021 23:14:13 GMT

Thanks for your reply. The options that you suggested don't work on my page, but I was able to make a phone call and resolve my issue.

The issue I had was that AGL was estimating my gas bill based on my usage for the same period last year.

Normally this might be okay but my gas usage had reduced considerably this year because I no longer used my gas heater. I installed solar panels and used my air conditioner for heating.