https://neighbourhood.agl.com.au/t5/Meters-Connections/No-Electricity-Usage-Since-November-2020-Smart-Meter/m-p/24019#M1258 <P>Hi,</P><P>&nbsp;</P><P>I can't track my electricity usage since November 29, 2020. I already called customer support twice and they said that they passed on the problem in your IT department. It was 2 - 3 weeks ago and no update still. It is becoming an inconvenience since we like to track/check our daily usage.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3729.PNG" style="width: 462px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1806iAD4C1A036928E72D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_3729.PNG" alt="IMG_3729.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-01-04 at 9.30.32 pm.png" style="width: 820px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1805i4C4B30FCF9E8B640/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-01-04 at 9.30.32 pm.png" alt="Screen Shot 2021-01-04 at 9.30.32 pm.png" /></span></P> Mon, 04 Jan 2021 11:41:27 GMT Mik_S 2021-01-04T11:41:27Z https://neighbourhood.agl.com.au/t5/Meters-Connections/No-Electricity-Usage-Since-November-2020-Smart-Meter/m-p/24019#M1258 <P>Hi,</P><P>&nbsp;</P><P>I can't track my electricity usage since November 29, 2020. I already called customer support twice and they said that they passed on the problem in your IT department. It was 2 - 3 weeks ago and no update still. It is becoming an inconvenience since we like to track/check our daily usage.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3729.PNG" style="width: 462px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1806iAD4C1A036928E72D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_3729.PNG" alt="IMG_3729.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-01-04 at 9.30.32 pm.png" style="width: 820px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1805i4C4B30FCF9E8B640/image-size/large?v=v2&amp;px=999" role="button" title="Screen Shot 2021-01-04 at 9.30.32 pm.png" alt="Screen Shot 2021-01-04 at 9.30.32 pm.png" /></span></P> Mon, 04 Jan 2021 11:41:27 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/No-Electricity-Usage-Since-November-2020-Smart-Meter/m-p/24019#M1258 Mik_S 2021-01-04T11:41:27Z https://neighbourhood.agl.com.au/t5/Meters-Connections/No-Electricity-Usage-Since-November-2020-Smart-Meter/m-p/24054#M1259 <P>Hi&nbsp;Mik_S, sorry this has occurred, we will need to investigate the cause, please request to speak with the resolutions team via messenger in the AGL App or <A href="http://agl.com.au/myaccount" target="_blank">My Account </A>and we can review this for you.&nbsp;</P> Wed, 06 Jan 2021 00:44:18 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/No-Electricity-Usage-Since-November-2020-Smart-Meter/m-p/24054#M1259 -Steve- 2021-01-06T00:44:18Z