topic Re: Time of use -hours in Meters & Connections

Time of use -hours

Jgrae — Wed, 26 Feb 2020 20:11:24 GMT

I am in postcode 3088 with ausnet.

What hours apply to my peak and off-peak with my time off use tariff?

Historically it was 7am-10pm M-F Peak in WINTER and 8am-11pm M-F SUMMER.

I used to be told that even though my bill said 7am-11pm year round, the summer and winter hours above actually still applied.

My current rate says 7am-11pm so I am just trying to get it 100% clarified which is correct? Is it time shifted for daylight savings or is it the same all year?

Re: Time of use -hours

Ellen1 — Fri, 28 Feb 2020 03:09:52 GMT

Hello Jgrea!

Welcome to AGL Community!

The peak/off-peak hours are not effected by day light savings, so they would remain that time however if you would like us to confirm your time frames you can get some information and contact our team here.

Thank you

Ellen

Re: Time of use -hours

Jgrae — Sun, 01 Mar 2020 19:06:39 GMT

Thanks

Re: Time of use -hours

joziegrozy13 — Wed, 15 Apr 2020 07:02:17 GMT

How do I switch back from TOU to single tariff pls?

Re: Time of use -hours

-Nam- — Thu, 16 Apr 2020 04:56:50 GMT

Hi joziegrozy13!

Welcome to AGL Community!

We'll need to send a request to the network on your behalf for approval of a tariff change, please get in touch with us here on your AGL My Account and we go through the process with you. More information can be found on our website here.

Kind regards,

-Nam-