https://neighbourhood.agl.com.au/t5/Meters-Connections/Solar-Not-Showing-After-Smart-Meter-Install/m-p/17749#M1005 <P>Hi,</P><P>&nbsp;</P><P>Out meter was recently upgraded to a smart meter and since the install date, our solar data is no longer shown in the AGL app or online from the install date onwards (about 2 weeks ago).</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL Usage.JPG" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1561i4D4C0CD5BC822866/image-size/large?v=v2&amp;px=999" role="button" title="AGL Usage.JPG" alt="AGL Usage.JPG" /></span></P><P>&nbsp;</P><P>I spoke to a customer service rep and they advised that they can see solar input on their end and couldn't assist me further as to why my account usage is no longer showing the data.</P><P>&nbsp;</P><P>Regards,</P><P>&nbsp;</P><P>Peter</P> Mon, 23 Mar 2020 02:52:40 GMT convy84 2020-03-23T02:52:40Z https://neighbourhood.agl.com.au/t5/Meters-Connections/Solar-Not-Showing-After-Smart-Meter-Install/m-p/17749#M1005 <P>Hi,</P><P>&nbsp;</P><P>Out meter was recently upgraded to a smart meter and since the install date, our solar data is no longer shown in the AGL app or online from the install date onwards (about 2 weeks ago).</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL Usage.JPG" style="width: 999px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/1561i4D4C0CD5BC822866/image-size/large?v=v2&amp;px=999" role="button" title="AGL Usage.JPG" alt="AGL Usage.JPG" /></span></P><P>&nbsp;</P><P>I spoke to a customer service rep and they advised that they can see solar input on their end and couldn't assist me further as to why my account usage is no longer showing the data.</P><P>&nbsp;</P><P>Regards,</P><P>&nbsp;</P><P>Peter</P> Mon, 23 Mar 2020 02:52:40 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/Solar-Not-Showing-After-Smart-Meter-Install/m-p/17749#M1005 convy84 2020-03-23T02:52:40Z https://neighbourhood.agl.com.au/t5/Meters-Connections/Solar-Not-Showing-After-Smart-Meter-Install/m-p/17885#M1006 <P>Hi&nbsp;convy84,</P> <P>&nbsp;</P> <P>Welcome to the AGL Community!</P> <P>&nbsp;</P> <P>Whilst I can appreciate that this is not ideal, it is very typical for there to be 2-3 week delay in data being communicated after a meter is installed. You should expect for this issue to correct itself soon.</P> <P>&nbsp;</P> <P>Kind regards,</P> <P>&nbsp;</P> <P>Jayden</P> Fri, 27 Mar 2020 00:46:41 GMT https://neighbourhood.agl.com.au/t5/Meters-Connections/Solar-Not-Showing-After-Smart-Meter-Install/m-p/17885#M1006 jayden_AGL 2020-03-27T00:46:41Z