topic Re: Download usage fails in Managing Your Energy

Download usage fails

milesy — Wed, 30 Sep 2026 23:33:39 GMT

im trying to download my electricicity usage so i can look at the payback on a battery however the icon keeps just saying download failed

Re: Download usage fails

NeilC — Thu, 01 Oct 2026 00:28:46 GMT

@milesy

Unless you can decode the data from the download it will not be of any use to you.

I would suggest you look at previous bills to easily get usable data.

Had a battery installed on the 3rd September and besides the daily supply charge I have not used any power.

By the way I am having the same issue trying to download my data from the site at this moment

Re: Download usage fails

ChrisE_AGL — Thu, 01 Oct 2026 04:40:24 GMT

Hi @milesy and @NeilC

This should be resolved now and should be able to download the data.

If you are still having an issue please let me know and provide a screenshot of the error.

Thank you, Chris

Re: Download usage fails

NeilC — Thu, 01 Oct 2026 04:43:57 GMT

@ChrisE_AGL

Thanks Chris, I meant to update this when I downloaded the data at 13:32 (CST).

Processed the file and then started on something else.

Re: Download usage fails

Lester — Thu, 01 Oct 2026 09:47:17 GMT

I was trying to check plans for daughter earlier, and there was some sort of issue with the website function, so suspect it was wider spread than just data, or the check plans with nmi etc.

Seemed to be sorted by early pm as well.