topic Re: Energy monitoring in app/website doesn't work in Managing Your Energy

Energy monitoring in app/website doesn't work

zebra — Sat, 18 Aug 2018 04:21:04 GMT

Hi. I recently had a new remote smart digital meter installed. It looks to be an MK7A.

I was led to believe this would allow me to do stuff like this:

https://community.agl.com.au/t5/What-s-New/My-Account-Updates-Two-new-features-to-help-track-your-energy/td-p/6411

Unfortunately, even after about 2 weeks - I don't see any evidence of "real time" power feed information or even daily use statistics when I log into my AGL account.

What am I missing? Is my new smart digital remote monitoring meter actually even working? Why doesn't AGL's "energy insights" tool actually show me anything in the app/website?

Re: Energy monitoring in app/website doesn't work

THL — Wed, 28 Nov 2018 01:04:12 GMT

Hi zebra,

Thank you for your post and feedback!

I'm sorry to hear of the issues you're having and advise that you should be able to see solar feed-in information in the usage tab of your online account.

If you're not seeing any of the features listed in the link you've provided, please send me a private message with a screenshot of what you can see so we can pass this onto our IT team to have a look.

Regards,

Re: Energy monitoring in app/website doesn't work

Samjy — Wed, 19 Dec 2018 20:57:01 GMT

Hi @zebra,

Are you able to see insights now within My Account? Let us know.

We have recently updated this area within My Account, check out the Manage Account tab and view the energy efficiency tips on how to manage your usage.

This feature is hot off the press, let us know what you think here or if you’ve got any other suggestions for what you do!

Re: Energy monitoring in app/website doesn't work

Robbo — Thu, 27 Dec 2018 10:48:11 GMT

We have the same issue.. Stopped working as of 3/12 and it’s a brand new house with meter.. Was working fine up until then

Re: Energy monitoring in app/website doesn't work

Samjy — Fri, 28 Dec 2018 03:17:41 GMT

Hi Robbo,

Welcome to the Community!

Are you using the App, My Account or both and not seeing this feature? Feel free to private message a screen shot to me and we'll take a look. Click on my username Samjy then click 'Message' top right to send a private message.

Cheers,

Sam

Re: Energy monitoring in app/website doesn't work

Amy2 — Thu, 07 Feb 2019 22:05:58 GMT

I’m having the same problem. Got a new metre put in. And now the app isn’t showing my usage at all

Re: Energy monitoring in app/website doesn't work

jayden_AGL — Thu, 07 Feb 2019 22:17:38 GMT

Hi Amy2,

Welcome to the Community!

Can I ask when your new meter was installed? I ask because after your meter is installed, it will take approximately 1-2 weeks for your usage data to begin populating within your AGL app.

Kind regards,

Jayden

Re: Energy monitoring in app/website doesn't work

Amy2 — Thu, 07 Feb 2019 22:54:18 GMT

It’s been in for longer then two weeks. It’s worked one day since being installed.

Re: Energy monitoring in app/website doesn't work

jayden_AGL — Thu, 07 Feb 2019 23:56:04 GMT

Thanks Amy2!

This sounds like a systemic issue that we'll need to take a closer look at. I'll ask you to send me a quick private message with your AGL account number and address so that I can lend a hand.

Cheers,

Jayden

Re: Energy monitoring in app/website doesn't work

Amy2 — Sun, 10 Feb 2019 04:25:52 GMT

I’m unsure about how to do a private message.

Re: Energy monitoring in app/website doesn't work

jayden_AGL — Sun, 10 Feb 2019 23:44:09 GMT

Hi Amy2,

If you click my user handle (jaydeny) you'll be taken to my profile page where you'll be presented with the option to send me a message.

Kind regards,

Jayden