topic No 31 Day in Usage in Managing Your Energy

No 31 Day in Usage

coffeedoit — Mon, 10 Jun 2024 22:30:57 GMT

Usage https://myaccount.agl.com.au/usage missing day 31

Re: No 31 Day in Usage

Natalie-AGL — Tue, 11 Jun 2024 23:56:10 GMT

Welcome to the AGL community!

Unfortunately, we are unable to access and view your usage via your AGL app, however, we can certainly review your account.

So that I can further assist you, I'll send you a private message and get some further information from you.

Kind Regards,

Natalie

Re: No 31 Day in Usage

coffeedoit — Thu, 13 Jun 2024 06:14:59 GMT

Happy to publicly share these. You can see there's no 31 on either March or May.

"Looks" like a software bug in the Usage part of the AGL portal.

Re: No 31 Day in Usage

Deepesh_AGL — Fri, 14 Jun 2024 00:15:36 GMT

Hi coffeedoit, Thanks for reaching out and reporting this. In the current view, the usage data for 31st march and 31st May is being displayed in April and June usage section. But, you are correct it would be ideal to view the entire month's usage in one shot. We will take this into consideration for our layout review. We would like to apologise for any inconvenience. Cheers, Deepesh

Re: No 31 Day in Usage

coffeedoit — Fri, 14 Jun 2024 01:06:08 GMT

Thanks. Will leave as unresolved as not yet fixed.