topic Re: Bill Payment Reminders Before the Due Date in Managing Your Energy

Bill Payment Reminders Before the Due Date

PB — Wed, 27 Feb 2019 02:32:46 GMT

I can understand AGL sending Bill payment reminders if payment is received AFTER the due date. What I don't understnad why I am getting several texts on my phone BEFORE THE DUE DATE reminding me that the bill should be paid otherwise there will be a late fee. I find this a bit insulting considering I always pay my bills IN FULL BY THE DUE DATE. I have never defaulted on a payment nor have I ever made a late payment. I don't recall authorising AGL to text messages to my mobile phone. How can I stop such messages coming through in my phone?

Re: Bill Payment Reminders Before the Due Date

CrumpetMetal — Wed, 27 Feb 2019 05:25:22 GMT

Hi PB,

Log in to your My Account - At the top, Click "Manage Account" - On the left sidebar, click "Notifications" and update your preferences under "Communications" & "Energy Insights" sections. If you are still receiving persistent messages, contact the main call centre as they may be scam messages

Re: Bill Payment Reminders Before the Due Date

Spark — Thu, 04 Apr 2019 09:53:19 GMT

@CrumpetMetal wrote:
Hi PB,

Log in to your My Account - At the top, Click "Manage Account" - On the left sidebar, click "Notifications" and update your preferences under "Communications" & "Energy Insights" sections. If you are still receiving persistent messages, contact the main call centre as they may be scam messages

I have sorted notifications not to get SMS reminders but still receive them

Re: Bill Payment Reminders Before the Due Date

VinceB — Thu, 12 Oct 2023 08:19:41 GMT

I too get sms reminders sometimes 5 days after I have paid on time. What is wrong with your accounting system that it can't reconcile payment and prevent sending SMS to my mobile?

Re: Bill Payment Reminders Before the Due Date

Spark — Thu, 12 Oct 2023 08:31:52 GMT

Same here. In be phoned and asked not to send reminders but they still come.