topic Re: Track Energy Usage on Website in Managing Your Energy

Track Energy Usage on Website

alitee — Tue, 12 Jun 2018 23:11:33 GMT

When I try to track my energy usage via the website, (not the app, the app works fine) I receive a message stating "Solar insights are coming soon". There is another option to choose "Go to energy & solar usage" but this takes me AGL IQ which only allows me to see my GAS usage.

I have tried clearing the cache, restarting the computer and trying on a different machine - but no luck, and this has been happening for months now.

Have called the contact centre numerous times but no luck

Re: Track Energy Usage on Website

jayden_AGL — Thu, 06 Sep 2018 03:17:00 GMT

Dear alitee,

Thank you for your post!

I'm sorry to hear that you've been having issues with our online services and it sounds like you've done all of the right things from your end to try and resolve this. Please send me a private message with your account details and I'll be happy to help out however I can!

Kind regards,

Jayden

Re: Track Energy Usage on Website

MJ — Fri, 15 Jun 2018 10:57:09 GMT

This link continues to be more miss than hit.

Re: Track Energy Usage on Website

MJ — Mon, 25 Jun 2018 00:25:23 GMT

The link to time of use is always down. As a time of use user I want to be able to check if changing my usage time is actually saving me money.

Re: Track Energy Usage on Website

MJ — Mon, 25 Jun 2018 12:47:07 GMT