topic Re: No internet for 4 days in Internet - General

No internet for 4 days

Kenso — Sun, 02 Feb 2025 01:45:14 GMT

I've had no internet for four days now and have spent hours on the phone with the helpdesk who keep suggesting troubleshooting only then to be told there's an outage. I've wasted hours on the phone and am losing money as I run a business from home. I'm finding the service on AGL terrible. Is anyone having the same issue? Working out which provider to switch to.

Re: No internet for 4 days

Sheena_AGL — Mon, 03 Feb 2025 00:55:22 GMT

Hi @Kenso
I am so sorry to hear this is the experience you have had with the internet and spending so much time on the phone to be told it's an outage, that should have been advised at the start.
I want to thank you for your patience you have had when speaking with us.
We do value this feedback you have shared with us, and we will be working with NBN to make sure this gets resolved for you.
Kind regards, Sheena
AGL Telecommunications

Re: No internet for 4 days

michs23 — Fri, 14 Feb 2025 05:30:30 GMT

@Kenso Receiptifywrote:
I've had no internet for four days now and have spent hours on the phone with the helpdesk who keep suggesting troubleshooting only then to be told there's an outage. I've wasted hours on the phone and am losing money as I run a business from home. I'm finding the service on AGL terrible. Is anyone having the same issue? Working out which provider to switch to.

Prolonged internet outages with AGL require immediate action. Document all interactions and troubleshooting steps. Escalate the issue internally and file a formal complaint if necessary. Thoroughly research alternative providers, prioritizing reliability and customer service. Consider backup internet options like mobile hotspots. Explore compensation from AGL and contact consumer protection agencies if needed. Switch providers to avoid further disruptions.